Field Service technician 1

L3Harris Technologies • Kirtland, NM

1d • Onsite

About The Position

The Field Service Technician provides full-time technical support and repair of complex Wescam MX-20/25 airborne surveillance turret systems for a strategic customer. The role involves repairing, testing, and maintaining sensor systems according to established processes and customer deadlines, understanding the gimbal and its components and peripheral interfaces, and troubleshooting, repairing, and testing failed systems. The technician will receive a formal two-week MX training course followed by extensive on-the-job training, with an objective of becoming proficient within 90 days.

The technician supports U.S. Homeland Security, law enforcement, and Department of Defense military customers and may provide customer training on MX-20/25 operation and operator-level maintenance. The role requires independent judgment, effective customer and coworker interactions, completion of service documentation and technical trip reports, and occasional support for international deployments, potentially at remote or hazardous locations and in extreme environmental and living conditions. The posting lists Albuquerque, New Mexico (Kirtland AFB onsite) as the job location, while the job description also describes onsite support at Hurlburt AFB, Florida.

Requirements

• High school diploma or equivalent with at least 6 years of relevant experience, or a two-year post-secondary/associate degree with at least 2 years of relevant experience.
• Four years of experience with electronic and mechanical test equipment.
• Four years of experience troubleshooting and repairing aircraft integration, electronic, and mechanical system problems down to the line-replaceable-unit level, and working with Quality and Manufacturing Engineering on corrective actions.
• Four years of experience with MS Office applications, including Word and Excel, and specialized software test programs.
• Four years of experience communicating clearly, verbally and in writing, with technical and non-technical customers.
• Willingness and ability to support short-term deployments at overseas sites and travel to other international sites.
• Ability and willingness to work outdoors in environmental conditions with temperatures above 120 degrees.
• Availability for occasional off-hour or weekend work in support of customer requirements.
• Ability to work independently or with limited supervision, prioritize multiple projects, and maintain attention to detail and strong organizational skills.

Nice To Haves

• At least 5 years of experience as an electro-mechanical technician working on products of similar complexity, with career growth and field and factory service experience.
• Four years of field service experience on CONUS and OCONUS repair assignments; equivalent military experience may be considered.
• Active DoD Secret clearance or higher.
• Special Operations, AFSOC, DOD, airborne law enforcement, or similar experience.
• Direct experience with systems integration, software, optical, and electro-mechanical systems.
• Experience with aircraft-, tower-, or aerostat-based MX-20/25 sensor systems.
• Familiarity with government contracting.
• Experience communicating with internal and external contacts on matters requiring explanation or interpretation to reach understanding or agreement.

Responsibilities

• Repair, test, and maintain Wescam MX-20/25 sensor systems in accordance with established processes and customer deadlines.
• Troubleshoot, repair, and test failed systems, including their gimbal components and peripheral interfaces.
• Provide full-time technical support to a strategic customer and support Homeland Security, law enforcement, and Department of Defense customers.
• Complete service and repair documentation and technical trip reports.
• Provide customers with training on MX-20/25 operation and operator-level maintenance procedures.
• Support short-term overseas deployments and other international assignments as required.
• Represent the department and company professionally and meet customer service and support expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree