Field Service Technician 1
About The Position
The Field Service Technician I reads and records water meters, documents unusual meter or service conditions, and communicates with customers, company personnel, supervisors, and others. The role requires preparing clear and complete written reports and maintaining records, including meter-reading route maps, map postings, ACC postings, daily reports, and CAGRD records. The technician is expected to provide appropriate customer service, maintain proper conduct, and present a positive image of the Company. The position is based in Casa Grande, Arizona, and reports under the supervision of the Division Manager, Operations Superintendent, and Field Service Technician II. It is a full-time, entry-level role with an hourly salary range of $23.84 to $31.81.
Requirements
- High school graduation or GED.
- Vocational training in pipefitting or electrical work.
- Valid, appropriate Arizona driver's license with an acceptable driving record.
- Must obtain a valid, appropriate Arizona Department of Environmental Quality Grade 1 Water Distribution Operator Certificate before advancing out of the second wage step.
- Manual dexterity sufficient to use a handheld meter reading device.
- Ability to learn to operate a personal computer to download meter reads and print related reports.
- Ability to perform work requiring walking, bending, kneeling, digging, and lifting items weighing at least 75 pounds.
- Ability to work outside in all types of weather.
Nice To Haves
- Prior experience is preferred but not required.
Responsibilities
- Read meters regularly according to schedule.
- Record readings for all meters on a handheld meter reading device or read sheets, ensuring they are assigned to the proper account.
- Refer customer complaints or questions to the local office when unable to answer promptly or correctly.
- Record unusual conditions using appropriate codes on the handheld meter reading device, including high or low reads, stopped or damaged meters, meters needing repair, observed leaks, courtesy turn-offs, meters running with high consumption, stolen meters, and broken angle stops.
- Prepare written reports after downloading the handheld meter reading device, or immediately report unusual conditions to the Division office when warranted.
- Track dwelling types and the number of units at facilities with master meters to maintain accurate counts by dwelling type for the Arizona Department of Water Resources.
- Change meters of all types and sizes.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
