Field Service Technician 1

Light & Wonder•Chester, NY

5d•$23 - $26•Onsite

About The Position

In this Customer facing role you will perform Preventative maintenance on VLT’s (Video Lottery Terminals), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications. You will ensure proper operations of the VLT’s, and ETG’s via diagnostic tests, software settings, and functional testing. You will navigate the Management Terminal (MT) daily to verify VLT status. Where applicable, you will assemble and prepare accessories for installations per change order. You will complete accurate Incident Reports in accordance with the Gaming Commission and company standards, complete required maintenance records in a clear and precise manner, and complete detailed daily/weekly tech logs. You will adhere to L&W's Field Service established standards, policies, and procedures, and follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity). You will ensure all tools and equipment used are kept in proper, safe, and working condition. You will stay current with all Light & Wonder Field Advisories and eLearning. You will review customer issues with management, and technical lead as they arise.

Requirements

Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required
One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
Basic knowledge of electricity, electronics, and mechanics of gaming type devices
Basic understanding of network communication, and network troubleshooting
Must be able to lift and carry 50 lbs. on a regular basis for short distances
Transport heavy equipment using proper moving devices
Demonstrate safe and proper use of hand tools and power tools
Basic knowledge of PC operation, and security risks relating to PC operation
Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
Ability to read and understand Light & Wonder schematics and service manuals
Able to prepare conversion projects or installations with limited or no supervision
Ability to maintain good customer relations, both internally and externally
Basic knowledge of current Light & Wonder gaming devices to the assembly level
Good problem-solving skills
Travel requirements may include working at other facilities within our department
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Responsibilities

Perform Preventative maintenance on VLT’s (Video Lottery Terminals), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
Ensure proper operations of the VLT’s, and ETG’s via diagnostic tests, software settings, and functional testing
Navigate Management Terminal (MT) daily to verify VLT status
Where applicable, assemble and prepare accessories for installations per change order.
Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
Complete required maintenance records in a clear and precise manner
Complete detailed daily/weekly tech logs
Adhere to L&W's Field Service established standards, policies, and procedures
Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
Ensures all tools and equipment used are kept in proper, safe, and working condition
Stay current with all Light & Wonder Field Advisories and eLearning
Review customer issues with management, and technical lead as they arise