Field Service Technical Coordinator II

LGC Group•Alexandria, MN

21h•$27 - $40•Onsite

About The Position

The Field Service Technical Coordinator II supports a fast‑paced, high‑energy global Field Service team by providing daily process and administrative support to keep technical operations running effectively. This role coordinates pre‑ and post‑trip support, managing travel and dispatching Field Service team members, overseeing logistics, maintaining parts and inventory in coordination with Advisors, supporting travel coordination, handling document control, and contributing to ISO compliance and review. The position also supports and leads continuous improvement initiatives, assists in developing and streamlining systems and processes that support global Field Service functions, and helps implement new departmental processes in partnership with the Field Service Management team and Technical Advisor team. The role is highly interactive, engaging frequently with internal departments and LGC personnel globally.

Requirements

High school diploma
4+ years in an administrative, customer service, or technical support environment
Proficient experience with Microsoft Office Suite, Salesforce, and/or web-based page layouts and object editing
Requires an individual who is team‑oriented, self‑motivated, and able to work independently

Nice To Haves

6+ years in an administrative, customer service, or technical support environment within the manufacturing or life sciences industries
Has an understanding of various mechanical/electrical verbiage, ability to identify parts per descriptions, etc.
Proficient experience with Microsoft Office Suite, SalesForce, or any other CRM or ERP platforms
Aligns with LGC core values by demonstrating Passion, Curiosity, Integrity, Brilliance, and Respect in daily work and decision‑making
Comfortably interacts with internal and external personnel at all levels of the organization on processes, projects, and investigations
Ability to adapt to changes and ability to exert influence in a directive and positive manner
Ability to self-start and drive while recognizing the appropriate time for stakeholder engagement
Extensive problem-solving skills, with the ability to analyze needs and develop dynamic solutions that produce solutions to meet business objectives
Adaptable and willing to take on new tasks and responsibilities while effectively managing and prioritizing multiple demands in a dynamic work environment
Results-driven and process-oriented, ensuring targets are met on time
Ability to promote cooperation and commitment within a team to achieve goals and deliverables
Highly customer‑focused and responsive, with strong relationship‑building skills
Excellent organizational and administrative skills
Exceptional level of attention to detail and accuracy
Excellent written and oral communication

Responsibilities

Works with Field Service Management to assign, dispatch, and review service visits
Coordinates travel scheduling for repairs, updates, preventative maintenance, and re‑installs, while staying informed on trip needs from technical case support to ensure proper distribution of Field Service resources
Encompasses a wide scope of responsibilities, supporting diverse processes and collaborating with numerous corporate teams domestically and internationally
Documentation control, upkeep, and review within Field Service
Works with Field Service Management and team members to organize internal and external training events (apprentice and COT)
Coordinates scheduling and logistical needs with customers, distributors, and LGC teams, including travel and accommodation support. Handles pre‑training preparation such as room setup, instrument placement, material readiness, and ensuring trainers have what they need for the upcoming sessions
Supports customers in finalizing dates and accommodations and maintains clear internal communication with trainers and managers. Oversees upkeep of training calendars and communication channels
Responsible for maintaining Field Service compliance with LGC’s defined ISO level, including document control, process creation, and identification of risk areas
Supports compliance efforts for new markets, contributing to required documentation and process development
Works with the Service Manager(s) to coordinate training team members on new practices, approaches, and processes
Supports improvement initiatives and change management, including preparing and rolling out training materials for internal teams
Performs other duties as required, or assigned by management, to meet business needs

Benefits

Competitive compensation with strong bonus program
Comprehensive medical, dental, and vision benefits for employees and dependents
FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
Deductible Buffer Insurance and Critical Illness Insurance
401(k) retirement plan with matching employer contribution
Company-paid short- and long- term disability, life insurance, and employee assistance program
Flexible work options
Pet Insurance for our furry friends
Enhanced Parental leave of 8 additional weeks
PTO that begins immediately
Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!