Field Service Tech III - Florida

IGT, a Nevada Corporation • FL Statewide, FL

1d

About The Position

The Field Service Technician maintains and services IGT equipment at retailer locations. The role responds to dispatches and travels to customer locations within an assigned zone to deliver supplies and install, remove, or repair lottery equipment and communication devices. The technician transports and organizes equipment, replacement parts, tools, and other supplies; troubleshoots equipment in the field; communicates service activity and issue resolutions to Dispatch; tracks consumable inventory; and provides basic retailer training. The position also involves maintaining a company vehicle in accordance with IGT policy and completing basic activity and equipment reports.

Requirements

• High school degree or GED equivalent.
• 2–4 years of experience in a customer service-related position.
• 2–4 years of experience in technical repairs.
• Valid driver's license and good driving record.
• Ability to correctly perceive colors.
• Ability to climb a ladder and lift and carry equipment weighing up to 50 pounds for a significant distance.
• Ability to sit and drive for prolonged periods.
• Dexterity when working with tools and ability to work with moving parts and electrical current.
• Ability to work at heights, in close quarters, and in inclement weather during some installations.

Responsibilities

• Transport, install when applicable, and maintain IGT equipment, replacement parts, tools, and other equipment in an organized manner.
• Attend driver training and follow IGT vehicle policy for use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation.
• Troubleshoot malfunctioning equipment in the field, including swapping failed equipment, cleaning components, or making minor adjustments.
• Communicate with Dispatchers and accurately report activity, arrival and departure times, problems, failure details, and resolutions.
• Deliver marketing supplies and consumable parts, including paper, ribbons, and betslips, and track inventory.
• Provide basic training to new retailers and refresher or remedial training on procedures such as changing paper and ribbon.
• Complete basic forms documenting activities, equipment problems, and recommendations for procedural improvements.

Benefits

• 401(k) savings plan with company contributions, subject to eligibility.
• Medical insurance, subject to eligibility.
• Dental insurance, subject to eligibility.
• Vision insurance, subject to eligibility.
• Life and disability coverage, subject to eligibility.
• Paid time off, subject to eligibility.
• Tuition reimbursement, subject to eligibility.
• Wellness programs, subject to eligibility.
• Employees may be eligible for bonus or commission opportunities, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED