Field Service Tech II - Florida

IGT, a Nevada Corporation • FL Statewide, FL

6d • Remote

About The Position

IGT is seeking a customer-facing Field Service Technician to support customers with equipment installation, maintenance, and troubleshooting. The role involves diagnosing mechanical, hardware, software, and networked-system issues, explaining findings clearly, and helping keep customer equipment operating reliably. The position supports customers in Florida.

Requirements

• High school diploma or GED.
• 2–5 years of technician experience in a customer-facing role.
• Experience troubleshooting hardware, software, product platforms, and networking solutions.
• Proficiency with Microsoft Office, particularly Word and Excel.
• Ability to follow company procedures, communicate clearly with customers, and document work accurately.
• Ability to climb a ladder, lift and carry equipment weighing up to 50 pounds, sit and drive for prolonged periods, demonstrate dexterity when working with tools, and work with moving parts and electrical current.
• Employment is contingent upon obtaining security clearance and meeting applicable pre-employment reference, background-check, pre-placement physical, and drug-testing requirements.

Nice To Haves

• Vocational, technical, or business school training.
• Industry experience.

Responsibilities

• Troubleshoot equipment issues, resolve problems, and identify root causes.
• Serve as a point of contact for customers on technical and service matters.
• Diagnose mechanical, hardware, software, and system failures using established procedures.
• Help plan daily work for site installations, maintenance, and customer support.
• Perform preventive maintenance and site surveys for new orders.
• Track parts used at customer locations and maintain accurate inventory records.
• Complete service reports and required paperwork on time.
• Support fellow technicians and internal teams when needed.

Benefits

• A 401(k) savings plan with company contributions may be available, subject to eligibility requirements.
• Medical, dental, and vision insurance may be available, subject to eligibility requirements.
• Life and disability coverage may be available, subject to eligibility requirements.
• Paid time off may be available, subject to eligibility requirements.
• Tuition reimbursement may be available, subject to eligibility requirements.
• Wellness programs may be available, subject to eligibility requirements.
• Depending on the role, employees may be eligible for bonus or commission opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED