Field Service Tech II - Eugene, OR

IGT, a Nevada Corporation • OR Statewide, OR

6d • Remote

About The Position

IGT is seeking a Field Service Technician to support customers with equipment installation, maintenance, and troubleshooting. In this customer-facing role, the technician diagnoses issues across mechanical, hardware, software, and networked systems, explains findings clearly, and helps keep equipment operating reliably. The position also involves planning daily work, carrying out preventive maintenance and site surveys, tracking parts, completing service documentation, and supporting colleagues and internal teams.

Requirements

• High school diploma or GED.
• 2–5 years of technician experience in a customer-facing role.
• Experience troubleshooting hardware, software, product platforms, and networking solutions.
• Proficiency with Microsoft Office, particularly Word and Excel.
• Ability to follow company procedures, communicate clearly with customers, and document work accurately.
• Ability to climb a ladder, lift and carry equipment weighing up to 50 pounds, sit and drive for prolonged periods, demonstrate dexterity when working with tools, and work with moving parts and electrical current.
• Employment is subject to applicable security clearance, reference and background checks, pre-placement physical and drug testing, and any additional disclosures required by certain jurisdictions.

Nice To Haves

• Vocational, technical, or business school training.
• Industry experience.

Responsibilities

• Troubleshoot equipment issues, resolve problems, and identify root causes.
• Serve as a point of contact for customers on technical and service matters.
• Diagnose mechanical, hardware, software, and system failures using established procedures.
• Help plan daily work for site installations, maintenance, and customer support.
• Perform preventive maintenance and site surveys for new orders.
• Track parts used at customer locations and maintain accurate inventory records.
• Complete service reports and required paperwork on time.
• Support fellow technicians and internal teams when needed.

Benefits

• 401(k) savings plan with company contributions, subject to eligibility requirements.
• Medical, dental, and vision insurance, subject to eligibility requirements.
• Life and disability coverage, subject to eligibility requirements.
• Paid time off, subject to eligibility requirements.
• Tuition reimbursement, subject to eligibility requirements.
• Wellness programs, subject to eligibility requirements.
• Employees may be eligible for bonus or commission opportunities, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED