Field Service Technician II-Eugene Franklin Blvd

Default•Eugene, OR

About The Position

The Field Service Technician ensures the proper installation and operation of designated Astec products. Work includes installation, commissioning and startup, customer training, maintenance, troubleshooting, and repair. The technician consults with engineering to analyze and remedy problems and trains customer employees in maintenance and operating practices that support efficiency and customer satisfaction. The role involves working with customers and internal teams, supporting product issues and development, preparing field service reports, and helping ensure accurate service documentation and billing. Field Service Technicians travel extensively—100% regionally and internationally—and must be available for emergency dispatch 24 hours a day, seven days a week. The position includes overtime and work at night, on weekends, and on holidays.

Requirements

High school diploma or GED; equivalent education and experience may be accepted as deemed sufficient by management.
Minimum of 5 years of experience in construction, manufacturing, or related fields.
Knowledge of electrical and electronic circuits.
Ability to read and understand mechanical, electrical, and electronic blueprints and designs.
Knowledge of circuitry, pneumatic and hydraulic systems, and other power-transmission equipment.
Willingness and ability to travel extensively, domestically and internationally, at short notice.
Ability to use remote tools to help on-site personnel identify, troubleshoot, and resolve mechanical, electrical, control-system, and operational issues.
Excellent oral and written communication skills.
Basic arithmetic and computer skills, including Windows, Microsoft Office, Concur, and IPS Control Systems.
Strong analytical skills.
Ability to weld using stick and certain types of MIG wire welding, use a cutting torch, and work with steel fabrication, assembly, and modifications.
Ability to manage conflict and resolve issues positively for all parties.
Ability to work independently or in a small group and be comfortable with job independence.
Ability to maintain cooperative working relationships with customers, vendors, coworkers, and management, both individually and as part of a team.
High proficiency in written communication, technical reports, and logbooks.
Ability to remain productive with little supervision.
Availability for extensive travel and overtime, including nights, weekends, and holidays.

Nice To Haves

Previous work-related experience.
Five years of experience in the HMA, concrete, or combustion industries.

Responsibilities

Perform installations under the direction of more experienced employees.
Maintain a positive and professional attitude with customers.
Provide ATAC (Astec Technical Assistance Center) support as needed.
Provide cross-training to Tier 1 technicians.
Deliver formal training to customers in the field or in a classroom.
Identify manufacturing and engineering defects and validate and implement permanent, sustainable, effective solutions.
Assist local, state, and federal inspectors and compliance officers when required.
Assist with new product development.
Ensure proper startup and operation of electrical, electronic and control systems, and mechanical components, including sequencing, interlocking, calibration, and application.
Train selected customer employees in operator skills, including startup sequences, troubleshooting, electrical and mechanical basics, and control-system operation.
Prepare written field service reports documenting daily activities and submit reports as required.
Coordinate and communicate with Astec sales, engineering, and manufacturing groups about product or process issues, including warranty matters, design recommendations, and equipment damage during shipment or installation.
Work with Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports and associated billing.
Remain available for emergency dispatch to support customers and staff.