Field Service Tech I - (Simi Valley, CA)

Milgard Manufacturing LLC • Simi Valley, CA

5d • Onsite

About The Position

Milgard Windows and Doors, part of the MITER Brands family, is seeking a customer-focused Field Service Technician based in Simi Valley, California. The role serves a regional territory covering the San Fernando Valley, Los Angeles, and Santa Barbara County, diagnosing, troubleshooting, and repairing window and door products while delivering high-quality customer service. The position is hands-on and suited to someone with field service or construction-trade experience or an interest in developing those skills.

The schedule is Monday through Friday, 6:00 a.m. to 2:45 p.m., plus overtime. Compensation is $26.78 per hour, depending on experience. The work location is 355 E. Easy St., Simi Valley, CA.

MITER Brands is a supplier of vinyl windows and patio doors, with brands including Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, and manufacturing facilities across the United States.

Requirements

• High school diploma or GED.
• Experience in window or door service, installation, carpentry, glazing, construction, or a related field; level will be determined based on experience.
• Strong troubleshooting skills and mechanical aptitude.
• Ability to work independently and solve problems in the field.
• Proficiency with hand and power tools.
• Excellent customer service and communication skills.
• Comfort using mobile devices such as an iPad or tablet for documentation and scheduling.
• Basic computer skills, including email and data entry.
• Valid driver’s license with a clean driving record.

Responsibilities

• Diagnose and repair window and door product issues in the field.
• Troubleshoot service concerns and determine root causes, including installation, product, or performance-related issues.
• Perform repairs, adjustments, and part replacements.
• Serve as the primary technician on service calls and ensure timely, professional resolution.
• Explain issues, solutions, and product care clearly to customers.
• Document service visits accurately using company systems and mobile tools.
• Follow work orders, schedules, safety protocols, and company standards.
• Maintain clean and organized service vehicles, tools, and work areas.
• Leave customer homes and job sites clean and restored.
• Manage and track parts inventory as needed.
• Develop knowledge of MITER Brands product lines, installation methods, and warranty standards.

Benefits

• Three comprehensive medical plan options and prescription drug coverage.
• Dental insurance.
• Vision insurance.
• Teladoc virtual healthcare services.
• Employee Assistance Program (EAP).
• Annual Wellness Clinic.
• Company-paid life insurance and voluntary life insurance.
• Company-paid short-term disability and long-term disability.
• Supplemental hospital indemnity insurance.
• Critical illness insurance.
• Accident insurance.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Tuition reimbursement program.
• Legal insurance.
• Identity theft protection.
• Pet insurance.
• Team Member Discount Program.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED