Field Service Tech 2

WesTech Engineering•Salt Lake City, UT

13d

About The Position

WesTech is hiring a Field Service Tech 2 to visit job sites in the United States and internationally to perform equipment installation, maintenance, startup, troubleshooting, warranty support, and training. The role involves working independently with complex equipment and control systems, using sound judgment with minimal assistance from office personnel. The technician reads technical documentation, may advise on equipment installation, and inspects equipment assembly and operation. Travel is approximately 80% of the time, with 90% of travel domestic and 10% international; travel may occasionally include weekends and holidays. This is a safety-sensitive position requiring compliance with company, customer, and OSHA safety regulations. Pre-employment and periodic screenings may be required, and customers may require a negative drug test before site entry.

Requirements

High school graduate or equivalent.
5–10 years of experience in related fields.
Ability to resolve complex electrical, motor, and VFD troubleshooting issues.
Knowledge and physical skill in using power tools for metal fabrication, especially welding and cutting, as well as hand tools and diagnostic and measuring devices to inspect, build, and repair equipment.
Advanced experience in fabrication, welding, and inspection.
Moderate process knowledge in chemistry, biology, or other related water treatment processes.
Ability to read and understand engineering detail drawings.
Excellent communication and customer service skills.
Excellent grammar, writing, and proofreading skills.
Organizational and time management skills.
At least 21 years of age, a valid driver's license, and an acceptable Motor Vehicle Record.
Ability to travel to client sites.
Ability to comply with company, customer, and OSHA safety regulations.

Nice To Haves

Two-year degree in a mechanical trade program, programming, or electrical/journeyman work, or plumbing or related hands-on experience in these trades or skill sets.
Moderate experience servicing equipment similar to WesTech equipment.
Experience in PLC and HMI programming.
Completion of a 10-hour OSHA construction course.

Responsibilities

Start up complex equipment and troubleshoot mechanical and control systems.
Train plant personnel, including providing classroom instruction and mentoring operators and customers.
Support warranty repairs and resolve problems using independent judgment.
Read blueprints, schematics, manuals, and other specifications to determine installation procedures.
Provide technical advice on installing equipment according to manufacturer specifications.
Inspect the quality, assembly, and function of manufacturer equipment using checklists and independent judgment.
Provide mechanical, safety, and maintenance recommendations for WesTech equipment and deliver instruction with limited process knowledge.
Travel to customer job sites, including domestic and international sites, and comply with applicable safety regulations.
Perform other duties as assigned or requested.

Benefits

Competitive salary and performance-based annual bonuses.
Dollar-for-dollar 401(k) match of 6%.
Flexible work hours and hybrid schedules with remote work options.
Comprehensive health and wellness benefits package.
Company HSA contribution.
Paid parental leave.
Employee Assistance Program.
Company-paid life insurance, accidental death and dismemberment insurance, and long-term disability.
PTO plan and paid holidays.
Tuition reimbursement.
Company celebrations, summer parties, volunteer opportunities, games, and prize drawings.