Field Service Manager 2

Unisys • USA Remote, TN

3d

About The Position

The Field Service Manager provides direction to Field Engineering supervisors and teams across multiple locations. The role identifies recurring trends, difficult-to-resolve problems, and potential issues associated with new system releases or hardware and software upgrades, and ensures end-to-end support to address them. The manager resolves issues raised by supervisors and teams, escalating the most significant and complex issues to technical colleagues or senior management. In partnership with Client Services & Support colleagues, the manager monitors hardware, software, and equipment availability, manages procurement-related activity, and serves as a liaison among clients, end users, and technical teams. The role also helps determine appropriate processes, policies, and procedures; establishes work processes and priorities; and allocates people, budgets, and resources.

Requirements

• BA/BS degree and 4–6 years of relevant experience, or an equivalent combination of education and relevant experience.
• 0–2 years of leadership experience.
• Must be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Responsibilities

• Provide clear and concise direction to Field Engineering supervisors and teams across multiple locations.
• Identify recurring trends, difficult-to-resolve problems, and potential issues related to new system releases or hardware and software upgrades.
• Ensure end-to-end support for identified and potential issues.
• Resolve issues raised by supervisors and teams, referring the most significant and complex matters to technical colleagues or senior management.
• Monitor hardware, software, and equipment availability with Client Services & Support colleagues to identify gaps, concerns, and other issues with potential business impact.
• Manage procurement-related activity to ensure on-time delivery and response to client requirements.
• Act as a liaison between clients, end users, and technical teams.
• Assist supervisors and team members in determining appropriate processes, policies, and procedures.
• Establish overall work processes and priorities.
• Allocate people, budgets, and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager