Field Service Tech 2

WesTech Engineering•South Salt Lake, UT

13d

About The Position

WesTech is hiring a Field Service Tech 2 to visit job sites in the United States and internationally to install, maintain, troubleshoot, and provide training on equipment. The role involves starting up complex equipment, supporting warranty repairs, inspecting equipment, advising on installations, and training plant personnel and customers. The position requires independent judgment and often minimal assistance from office personnel. Travel is approximately 80% of the time, with 90% of that travel domestic and 10% international; travel may occasionally include weekends and holidays. This is a safety-sensitive position requiring compliance with company, customer, and OSHA safety regulations. Candidates may be required to pass pre-employment and periodic screenings, including background checks and drug and alcohol tests.

Requirements

High school diploma or equivalent.
5–10 years of experience in related fields.
Ability to resolve complex electrical, motor, and VFD troubleshooting issues.
Knowledge and physical skill in using power tools for metal fabrication, especially welding and cutting, as well as hand-held tools and diagnostic and measuring devices.
Advanced experience in fabrication, welding, and inspection.
Moderate process knowledge involving chemistry, biology, or other related water treatment processes.
Ability to read and understand engineering detail drawings.
Excellent communication and customer service skills.
Excellent grammar, writing, and proofreading skills.
Organizational and time management skills.
At least 21 years of age, with a valid driver's license and an acceptable Motor Vehicle Record.
Ability to travel to client sites.
Ability to work at a desk using a computer and phone system.
Ability to lift up to 50 pounds.
May need to be clean-shaven to properly use respiratory equipment.

Nice To Haves

Two-year degree in a mechanical trade program, programming, or electrical/journeyman work, or plumbing experience or related hands-on experience in these trades or skill sets.
Moderate experience servicing equipment similar to WesTech equipment.
Experience with PLC and HMI programming.
Completion of a 10-hour OSHA construction course.

Responsibilities

Start up complex equipment and troubleshoot mechanical and control systems.
Train plant personnel and customers, including providing classroom instruction and some mentoring.
Support warranty repairs and resolve equipment problems.
Read blueprints, schematics, manuals, and other specifications to determine installation procedures.
Provide technical advice on equipment installation according to manufacturer specifications.
Inspect equipment quality, assembly, and function using checklists and independent judgment.
Use electrical tools, hand tools, fabrication tools, and diagnostic and measuring devices to inspect, build, and repair equipment.
Provide mechanical, safety, and maintenance recommendations for WesTech equipment, with limited process knowledge for instruction.
Comply with company, customer, and OSHA safety regulations; provide a negative drug test before on-site entry when required by a customer.
Travel to client sites, approximately 80% of the time.
Perform other duties as assigned or requested.

Benefits

Competitive salary and performance-based annual bonuses.
Dollar-for-dollar 401(k) match of 6%.
Flexible work hours and hybrid schedules with remote work options.
Comprehensive health and wellness benefits package.
Company HSA contribution.
Paid parental leave.
Employee Assistance Program.
Company-paid life insurance, accidental death and dismemberment insurance, and long-term disability coverage.
PTO plan and paid holidays.
Tuition reimbursement.
Company celebrations, summer parties, volunteer opportunities, games, and prize drawings.