Field Service Supervisor ( Commercial HVAC)

Crete United•Fargo, ND

20h

About The Position

The Field Service Supervisor leads, coordinates, and supports daily field service operations for commercial and industrial HVAC systems. The role provides hands-on technical support, troubleshooting, and guidance to service technicians on complex repairs and equipment issues. It oversees service calls, preventive maintenance, equipment installations, and warranty work to ensure quality and timely completion. The supervisor coordinates technician schedules, workload assignments, and service priorities; monitors job progress, service quality, labor efficiency, and safety compliance; and helps diagnose complex HVAC and refrigeration systems. The role also communicates with customers, project managers, and internal teams to resolve service issues, mentors and develops technicians, maintains accurate service documentation and reporting, and identifies opportunities to improve service efficiency, customer satisfaction, and department performance. The position is located in Davenport, Iowa, and offers full-time, 8-hour shifts with overtime available and an on-call rotation. Pay is up to $60 per hour, depending on experience. Crete United describes itself as an equal opportunity employer and encourages women and minorities to apply.

Requirements

At least 5 years of commercial or industrial HVAC service experience, including technical leadership or technician-mentoring experience.
EPA Universal Certification.
Iowa HVAC License, or ability to obtain one within the probationary period.
Valid driver's license and clean driving record.
Ability to pass a drug screening.
High school diploma or equivalent.
Strong troubleshooting, organizational, communication, and customer service skills.
Ability to lead field personnel while maintaining a hands-on approach to technical problem-solving.

Nice To Haves

Previous experience as a Field Service Supervisor, Lead HVAC Technician, or Senior Service Technician.
Experience supporting educational, commercial, or industrial facilities.
Familiarity with chillers, cooling towers, boilers, pumps, burners, RTUs, VRF, and VAV systems.
OSHA 10 certification or higher.
OEM certifications from manufacturers such as Trane, Carrier, Daikin, or similar.
Experience coordinating technician schedules, reviewing service reports, and improving field service performance.

Responsibilities

Lead, coordinate, and support daily field service operations for commercial and industrial HVAC systems.
Provide hands-on technical support, troubleshooting, and guidance to service technicians on complex repairs and equipment issues.
Oversee service calls, preventive maintenance, equipment installations, and warranty work to ensure quality and timely completion.
Coordinate technician schedules, workload assignments, and service priorities to meet customer needs.
Monitor job progress, service quality, labor efficiency, and adherence to safety standards.
Assist with diagnosing complex HVAC and refrigeration systems, including chillers, boilers, RTUs, VRF, and VAV systems.
Communicate with customers, project managers, and internal teams to resolve service issues and maintain strong customer relationships.
Mentor and develop technicians through on-the-job training, technical guidance, and performance feedback.
Ensure accurate service documentation, work orders, equipment records, and reporting.
Help identify opportunities to improve service efficiency, customer satisfaction, and overall department performance.