Field Service Supervisor ( Commercial HVAC)

Crete United • Peoria, IL

9h

About The Position

The Field Service Supervisor leads, coordinates, and supports daily field service operations for commercial and industrial HVAC systems. This is a hands-on leadership role providing technical support and troubleshooting guidance to service technicians, especially on complex repairs and equipment issues. The supervisor oversees service calls, preventive maintenance, installations, and warranty work to ensure quality and timely completion. They coordinate technician schedules, workload assignments, and service priorities, while monitoring job progress, service quality, labor efficiency, and safety compliance. The role also involves communicating with customers, project managers, and internal teams; mentoring and developing technicians; maintaining accurate service documentation and records; and identifying ways to improve service efficiency, customer satisfaction, and department performance.

Requirements

• At least 5 years of commercial or industrial HVAC service experience, including technical leadership or mentoring of technicians.
• EPA Universal Certification.
• Iowa HVAC License, or ability to obtain one within the probationary period.
• Valid driver’s license and clean driving record.
• Ability to pass a drug screening.
• High school diploma or equivalent.
• Strong troubleshooting, organizational, communication, and customer service skills.
• Ability to lead field personnel while maintaining a hands-on approach to technical problem-solving.

Nice To Haves

• Previous experience as a Field Service Supervisor, Lead HVAC Technician, or Senior Service Technician.
• Experience supporting educational, commercial, or industrial facilities.
• Familiarity with chillers, cooling towers, boilers, pumps, burners, RTUs, VRF, and VAV systems.
• OSHA 10 certification or higher.
• OEM certifications from manufacturers such as Trane, Carrier, Daikin, or similar.
• Experience coordinating technician schedules, reviewing service reports, and improving field service performance.

Responsibilities

• Lead, coordinate, and support daily field service operations for commercial and industrial HVAC systems.
• Provide hands-on technical support, troubleshooting, and guidance to technicians on complex repairs and equipment issues.
• Oversee service calls, preventive maintenance, equipment installations, and warranty work to ensure quality and timely completion.
• Coordinate technician schedules, workload assignments, and service priorities to meet customer needs.
• Monitor job progress, service quality, labor efficiency, and adherence to safety standards.
• Assist with diagnosing complex HVAC and refrigeration systems, including chillers, boilers, RTUs, VRF, and VAV systems.
• Communicate with customers, project managers, and internal teams to resolve service issues and maintain customer relationships.
• Mentor and develop technicians through on-the-job training, technical guidance, and performance feedback.
• Ensure accurate service documentation, work orders, equipment records, and reporting.
• Identify opportunities to improve service efficiency, customer satisfaction, and department performance.

Benefits

• Paid time off and holidays
• Health insurance for the employee and family
• Dental insurance for the employee and family
• Vision insurance for the employee and family
• 401(k) with 4% company match
• Short-term and long-term disability coverage
• Company vehicle with fuel card
• Paid training and certification opportunities
• Overtime pay
• Relocation assistance
• Year-round work and job stability
• Competitive, experience-based pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED