Field Service Supervisor ( Commercial HVAC)

Crete United•Sioux Falls, SD

11h

About The Position

The Field Service Supervisor leads, coordinates, and supports daily field service operations for commercial and industrial HVAC systems. The role provides hands-on technical support, troubleshooting, and guidance to service technicians on complex repairs and equipment issues, and oversees service calls, preventive maintenance, installations, and warranty work to ensure quality and timely completion. The supervisor coordinates technician schedules, workload assignments, and service priorities; monitors job progress, service quality, labor efficiency, and safety compliance; and assists with diagnosing complex HVAC and refrigeration systems. The position also communicates with customers, project managers, and internal teams, mentors and develops technicians, ensures accurate service records and reporting, and identifies opportunities to improve service efficiency, customer satisfaction, and department performance. The position is based in Davenport, Iowa, with full-time, 8-hour shifts, overtime available, and an on-call rotation. Pay is up to $60 per hour, depending on experience. The employer offers year-round work and job stability.

Requirements

At least 5 years of commercial or industrial HVAC service experience, including technical leadership or mentoring of technicians.
EPA Universal Certification.
Iowa HVAC License, or the ability to obtain one within the probationary period.
Valid driver’s license and clean driving record.
Ability to pass a drug screening.
High school diploma or equivalent.
Strong troubleshooting, organizational, communication, and customer service skills.
Ability to lead field personnel while maintaining a hands-on approach to technical problem-solving.

Nice To Haves

Previous experience as a Field Service Supervisor, Lead HVAC Technician, or Senior Service Technician.
Experience supporting educational, commercial, or industrial facilities.
Familiarity with chillers, cooling towers, boilers, pumps, burners, RTUs, VRF, and VAV systems.
OSHA 10 certification or higher.
OEM certifications from manufacturers such as Trane, Carrier, Daikin, or similar.
Experience coordinating technician schedules, reviewing service reports, and improving field service performance.

Responsibilities

Lead, coordinate, and support daily field service operations for commercial and industrial HVAC systems.
Provide hands-on technical support, troubleshooting, and guidance to service technicians on complex repairs and equipment issues.
Oversee service calls, preventive maintenance, equipment installations, and warranty work to ensure quality and timely completion.
Coordinate technician schedules, workload assignments, and service priorities to meet customer needs.
Monitor job progress, service quality, labor efficiency, and adherence to safety standards.
Assist with diagnosing complex HVAC and refrigeration systems, including chillers, boilers, RTUs, VRF, and VAV systems.
Communicate with customers, project managers, and internal teams to resolve service issues and maintain customer relationships.
Mentor and develop technicians through on-the-job training, technical guidance, and performance feedback.
Ensure accurate service documentation, work orders, equipment records, and reporting.
Identify opportunities to improve service efficiency, customer satisfaction, and overall department performance.