Field Service Supervisor - Power

Altorfer CAT • Addison, IL

5d • $70,000 - $90,000 • Hybrid

About The Position

The Field Service Supervisor - Power position requires the ability to manage, change, and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. The role demands excellent communication skills, knowledge of field service work and various types of equipment, and proficiency in Windows-based applications and DBSI. The supervisor will manage the day-to-day operations of assigned field service technicians, ensuring they meet customer demand for timely service visits while accommodating customer requests and adjusting schedules as necessary. Responsibilities include opening work orders, communicating job progression, reviewing work orders for accuracy, preparing warranty and goodwill situations, reporting invoice disputes, maintaining technician productivity through productive maintenance and training when revenue work is unavailable, and communicating technician safety deficiencies to the Direct Supervisor.

Requirements

• High School Diploma or equivalent
• Minimum of two years of Power Systems engine and electrical experience.
• Previous Supervisory experience in a fast-paced multi-tasking environment is a must.
• Must possess a valid driver’s license with clean driving record.
• No more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
• Proficient in Windows based applications and DBSI.

Nice To Haves

• Occasional local travel may be required.

Responsibilities

• Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
• Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.
• Open work orders by collecting all required information from the customer on the initial phone call.
• Keep customers informed of job progression up to and including conclusion.
• Review all field service work orders for accuracy.
• Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
• Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
• Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
• Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.
• Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED