Field Service Supervisor - Power

Altorfer•Addison, IL

4d•Hybrid

About The Position

The Field Service Supervisor - Power position is responsible for managing the day-to-day operations of assigned field service technicians. This role requires the ability to manage, change, and perform multiple tasks simultaneously while understanding Corporate Safety & Compliance Policies. The supervisor will accommodate customer requests, ensure technician productivity, and communicate safety deficiencies to their direct supervisor. The position involves working in both an office and service shop environment.

Requirements

High School Diploma or equivalent
A minimum of two years of Power Systems engine and electrical experience.
Previous Supervisory experience in a fast-paced multi-tasking environment is a must.
Must possess a valid driver’s license with clean driving record.
No more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
Must be able to lift 75lbs.
Must be required to wear appropriate safety equipment (IE- Safety glasses or side shields, safety boots, gloves) when needed.
Must be flexible to work varying schedules and hours as needed.

Nice To Haves

Proficient in Windows based applications and DBSI.

Responsibilities

Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.
Open work orders by collecting all required information from the customer on the initial phone call.
Keep customers informed of job progression up to and including conclusion.
Review all field service work orders for accuracy.
Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.
Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.