Power Systems Field Service Supervisor - Bensalem, PA

Foley Inc • Bensalem Township, PA

20h • $90,000 - $100,000 • Onsite

About The Position

The Power Systems Field Service Supervisor will coordinate daily dispatching and scheduling of Field Service Technicians to ensure timely, efficient customer repairs and service delivery. This role serves as the primary point of contact for internal and external customers, maintaining clear communication and ensuring high levels of customer satisfaction. The supervisor will manage service operations systems (CE App, D365, GPS tracking) to monitor technician activity, job progress, and overall field performance. Responsibilities include processing service calls, approving technician time, creating detailed work orders, and coordinating parts delivery to job sites. Additionally, the role involves scheduling field and shop repairs while reviewing work-in-progress (WIP) and long lead-time items (LLTI) to maintain operational efficiency. The supervisor will support team performance through regular reviews, team meetings, and collaboration with cross-functional stakeholders. A key aspect of this role is to enforce and uphold all company policies, with a strong emphasis on adherence to safety regulations and safe work practices in both field and shop environments. The supervisor will champion the company mission, core values, and safety-first culture, contributing to operational excellence and organizational growth.

Requirements

• High School Diploma or equivalent is required.
• Minimum 8 years experience in the power generation and/or heavy equipment industry with progressive maintenance/repair supervisory experience which provides the required knowledge, skills and abilities.
• Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
• Excellent communication and interpersonal skills; both verbal and written.
• Experience with Microsoft Office, Excel, Word.

Responsibilities

• Coordinate daily dispatching and scheduling of Field Service Technicians to ensure timely, efficient customer repairs and service delivery.
• Serve as the primary point of contact for internal and external customers, maintaining clear communication and ensuring high levels of customer satisfaction.
• Manage service operations systems (CE App, D365, GPS tracking) to monitor technician activity, job progress, and overall field performance.
• Process service calls, approve technician time, create detailed work orders, and coordinate parts delivery to job sites.
• Schedule both field and shop repairs while reviewing work-in-progress (WIP) and long lead-time items (LLTI) to maintain operational efficiency.
• Support team performance through regular reviews, team meetings, and collaboration with cross-functional stakeholders.
• Enforce and uphold all company policies, with a strong emphasis on adherence to safety regulations and safe work practices in both field and shop environments.
• Champion company mission, core values, and safety-first culture, contributing to operational excellence and organizational growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED