Rents Shop Supervisor - Bensalem, PA
About The Position
The Rents Shop Supervisor will lead and prioritize shop operations to maximize technician productivity, equipment utilization, and cost control. This role involves managing the Rents Service Dashboard, overseeing work order processing, WIP management, invoicing, and warranty compliance. The supervisor will partner with Rental Management to align repair priorities with business needs, supervise and develop Shop Service Technicians and the Service Advisor, and maintain a safe, clean, and compliant work environment. Additionally, the role provides technical support, warranty guidance, and process improvement leadership to enhance shop performance and profitability, and reviews repair estimates, obtains customer approvals, and ensures quality repair execution.
Requirements
- Five or more years of experience in the heavy equipment, construction equipment, rental equipment, or diesel service industry required.
- Proven ability to deliver exceptional customer service
- Excellent negotiation, organizational, interpersonal and communication skills; both verbal and written.
- Experience with Microsoft Office, Microsoft Excel, Microsoft Word and other related software.
Nice To Haves
- Associate degree in Diesel Technology, Heavy Equipment Technology, Business Management, or a related field preferred.
- Previous supervisory, lead technician, or service management experience preferred.
Responsibilities
- Lead and prioritize shop operations to maximize technician productivity, equipment utilization, and cost control.
- Manage the Rents Service Dashboard, including down equipment, make-ready units, rental damage, and customer repairs.
- Oversee work order processing, WIP management, invoicing, and warranty compliance to ensure timely and accurate completion.
- Partner with Rental Management to align repair priorities with business needs.
- Supervise, coach, and develop Shop Service Technicians and the Service Advisor through ongoing feedback and performance reviews.
- Maintain a safe, clean, and compliant work environment while enforcing Foley policies and safety standards.
- Provide technical support, warranty guidance, and process improvement leadership to enhance shop performance and profitability.
- Review repair estimates, obtain customer approvals when needed, and ensure quality repair execution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
