Field Service/Start-Up Engineer - Certas

Tokyo Electron • Portland, OR

20h

About The Position

The Field Service Engineer Level IV works independently and provides advanced technical support, troubleshooting, repair, and maintenance services to customers. The role requires extensive experience and in-depth knowledge of complex equipment and systems. The engineer takes a leadership role in resolving technical issues, guides and mentors junior team members, and drives continuous improvement in service delivery.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience in a field service or technical support role, with a proven record of resolving complex technical issues.
• Valid driver's license and clean driving record.
• Extensive knowledge of troubleshooting, diagnosing, and repairing intricate mechanical, electrical, and electronic systems.
• Excellent problem-solving and critical-thinking skills, including the ability to analyze and resolve multifaceted technical challenges.
• Ability to lead and mentor junior team members.
• Ability to establish and maintain a culture that exceeds industry standards for safety, quality, compliance, risk management, and corporate social responsibility.
• Willingness to travel frequently to customer sites, often on short notice.

Responsibilities

• Troubleshoot, diagnose, and repair intricate mechanical, electrical, and electronic components and systems to restore equipment functionality.
• Collaborate with Engineering, Product Development, and other cross-functional teams to identify and implement solutions for customer needs and technical challenges.
• Assess and improve service processes, documentation, and best practices to optimize efficiency and customer satisfaction.
• Serve as a subject matter expert in customer training programs and workshops, providing technical expertise and guidance.
• Provide guidance, training, mentorship, and knowledge-sharing opportunities to junior team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED