Field Service/Start-Up Engineer - SPS

TEL•Portland, OR

17d

About The Position

Under moderate supervision, the Field Service/Start-Up Engineer provides technical support and on-site services to customers. The role performs equipment installations, repairs, and maintenance professionally, efficiently, and promptly, following company guidelines and customer requirements. It also includes equipment inspections and preventive maintenance, documenting service activities, training customers on safe equipment use and basic troubleshooting, and collaborating with service and cross-functional teams. The position emphasizes safety, quality, customer satisfaction, risk awareness, and continuous learning. Frequent travel to customer sites, often on short notice, is required. The role has no supervisory or leadership responsibilities.

Requirements

High school diploma or equivalent.
At least 1 year of relevant industry experience.
Valid driver's license and clean driving record.
Ability to troubleshoot and repair mechanical and electrical equipment.
Effective oral and written communication skills.
Ability to follow processes, policies, and procedures.
Familiarity with diagnostic tools, testing equipment, and software applications used to identify and resolve technical issues.
Ability to adapt to changing circumstances, work in varied environments, and handle unexpected challenges.
Ability to explain technical concepts clearly and concisely to customers.
Strong organizational skills, including maintaining accurate records, documenting service activities, and preparing reports.
Flexibility to travel frequently to customer sites, often on short notice.
Ability to meet the physical demands of the role, including standing, reaching, stooping, kneeling, sitting for extended periods, and moving up to 50 pounds.

Responsibilities

Provide technical support to customers through on-site visits and resolve technical issues in a timely manner.
Install, repair, and maintain equipment according to company guidelines and customer requirements.
Conduct equipment inspections and preventive maintenance.
Document service activities, including service reports, equipment repair records, and customer communications.
Collaborate with the Service Manager and team members to identify and implement process improvements and best practices.
Train customers in safe and effective equipment use and provide guidance on basic troubleshooting.
Troubleshoot simple technical issues with cross-functional teams, including Engineering and Quality Assurance.
Promote a culture of safety and quality.
Identify and address potential risks and integrate corporate social responsibility principles into daily operations and decision-making.
Maintain a professional, customer-focused approach and positive customer relationships.
Keep current with industry trends, product enhancements, and service techniques through ongoing learning and training.