Field Service Specialist II

Copeland

1d•$80,000 - $104,000•Remote

About The Position

The Field Service Specialist II is an experienced field professional responsible for commissioning, troubleshooting, and optimizing Copeland control systems and refrigeration equipment. The role requires a deep understanding of refrigeration system operation, control strategies, and integration with HVAC and building management systems. It includes field work and extensive overnight travel, with travel of up to 85–90%. The specialist establishes and maintains excellent communication and rapport with customers, coworkers, sales representatives, and others. The position is fully remote, though regular travel to Copeland sites may be required to collaborate with the team or customers. The annual salary range is $80,000–$104,000, commensurate with skills, capabilities, and experience. The role requires legal authorization to work in the United States; sponsorship is not provided.

Requirements

3–5+ years of hands-on field experience in refrigeration, controls, or commissioning.
Advanced understanding of refrigeration cycle operation, including compressors, valves, racks, and cases.
Knowledge of building automation systems and HVAC control logic.
Computer skills including Microsoft Office products, databases, Internet software, email, and Windows.
Ability to work independently and manage multiple site assignments.
Ability to travel up to 85–90%.
Legal authorization to work in the United States; sponsorship is not provided.

Nice To Haves

Experience with CO₂ trans-critical or cascade systems, highly preferred.
Proficiency with Modbus, BACnet, and other communication protocols, preferred.

Responsibilities

Commission and verify control systems for refrigeration and HVAC applications, including E2, E3, and Site Supervisors.
Troubleshoot system issues on-site and remotely to ensure optimal performance.
Develop and modify controller programs using I/O legends or existing sequences.
Execute new-store and remodel commissioning projects and complete documentation accurately.
Provide site-level customer support and training for contractors and end users.
Review and interpret store prints, electrical schematics, and project specifications.
Coordinate project execution with Project Managers, Engineers, and Technical Support.
Maintain a strong working knowledge of third-party control systems and network integrations.
Ensure work meets safety and compliance standards.
Establish, promote, and maintain excellent rapport and communication with customers, coworkers, sales representatives, and others.