Field Service Representative – Connecticut & Northeast

McKesson • Usa, CT

8d • Onsite

About The Position

McKesson is seeking a Field Service Representative (FSR) to support Post Acute Care customers throughout Connecticut, Massachusetts, New Hampshire, Rhode Island, and Vermont. The role is field-based, with regular in-person customer visits, and candidates should reside in the Hartford, Connecticut, Springfield, or Worcester, Massachusetts areas. Relocation assistance is not available.

The FSR builds and maintains customer relationships, supports customer onboarding and ordering, reinforces McKesson’s value proposition, and helps healthcare providers improve operational efficiency and make effective use of their McKesson partnership. The position is suited to professionals early in their sales, customer relationship, or healthcare services careers who are interested in developing their skills and advancing within McKesson.

Compensation includes a base salary of $62,000–$65,000 annually and a target sales incentive of $12,000 annually, paid quarterly. The role also participates in McKesson’s vehicle program, with either a monthly automobile allowance of $668 or a company-provided vehicle with fuel card. The posting additionally lists a Total Target Cash pay range of $83,300–$138,900, subject to factors including performance, experience, skills, equity, and market conditions. A comprehensive benefits package and career advancement opportunities are offered.

Requirements

• At least 2 years of relevant experience; the role is aimed at candidates with approximately 2–5 years of relevant experience.
• Valid driver’s license; a 7-year motor vehicle record check is completed during pre-employment.
• Relationship-building skills and the ability to establish customer trust and credibility.
• Strong verbal communication and active listening skills.
• Consultative approach to influencing customer behavior and business outcomes.
• Self-motivation and ability to work independently and manage a territory effectively.
• Customer-focused problem-solving and decision-making abilities.
• Adaptability and comfort working in a dynamic, fast-paced environment.
• Professional and approachable manner with customers and internal stakeholders.
• Ability to learn healthcare products, technologies, and customer ordering systems.
• Strong organizational and time-management skills, attention to detail, and reliable follow-through.
• Ability to collaborate effectively with cross-functional teams.
• Comfort with regular travel throughout an assigned territory; travel is up to 80%.
• Must be authorized to work in the United States; sponsorship is not available.
• A 4-year degree in business or a related field, or equivalent experience.

Nice To Haves

• Willingness to relocate for future career growth.

Responsibilities

• Conduct sales visits at Tier 1 and Tier 2 group customer locations as directed by the National Accounts team.
• Meet with key customer contacts, including administrators, executive directors, directors of nursing, and business office managers.
• Reinforce and sell McKesson’s value proposition to group customer locations.
• Support customer onboarding by presenting to key personnel during the first 30 days after a customer’s start date.
• Facilitate initial customer-location ordering.
• Introduce new products in response to product conversions and formulary changes directed by corporate offices.
• For PPD customers, educate key personnel and influence them to reduce product utilization and follow the corporate-approved formulary.
• Manage utilization and formulary adherence, particularly for customers using a PPD pricing model.
• Identify customer satisfaction gaps and reinforce the value proposition as needed.
• Sell products to locations where permitted by the customer agreement, including equipment, housekeeping products, and Specials.
• Support sales initiatives as directed by Sales Managers and Tier 2 National Account Managers.
• Coordinate with Sales Managers and Tier 2 National Account Managers to pursue incremental sales opportunities.

Benefits

• McKesson vehicle program: monthly automobile allowance of $668 or company-provided vehicle with fuel card.
• Comprehensive benefits package.
• Opportunities for career advancement within McKesson.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level