C-32A and C-40B/C Experienced Field Service Representative-Defense

Boeing • Andrews, MD

7d • $91,800 - $124,200 • Onsite

About The Position

Boeing Global Services is seeking an experienced C-32A and C-40B/C Field Service Representative to provide technical support and on-site company representation at Andrews Air Force Base, Maryland. This Field Operations position may require short-notice travel to domestic and international locations, relocation to another Field Operations location, and—depending on the contract—deployment to a U.S. Department of Defense contingency operation. Employees on applicable contracts must meet military contractor health standards for deployment.

The representative works independently in a demanding, on-call operational environment, assisting customer maintainers with aircraft technical issues and maintenance and operational needs. The role serves as an on-site liaison between the customer and Boeing, supports issue resolution, provides training and technical guidance, and coordinates with logistics teams. The position is for second shift, with the ability to support multiple shifts.

Requirements

• Currently hold an FAA Airframe and Powerplant (A&P) license or be currently enrolled full-time or part-time in an A&P certificate program.
• Be willing to work variable shifts, including weekends, overtime, and rotating shifts.
• Be available to be on-site within two hours of being called into work after hours.
• Be willing and able, potentially on short notice, to travel or deploy to domestic and international locations for varying durations to meet customer needs; failure to deploy or travel will be considered a resignation.
• Be willing and able to relocate to domestic or international locations to meet customer needs and the statement of work; failure to relocate will be considered a resignation.
• Hold an active U.S. Secret Security Clearance; a clearance active within the past 24 months is considered active.
• Meet U.S. export-control requirements as a U.S. Person.
• Pass Boeing's Conflict of Interest assessment process.

Nice To Haves

• Previous experience working on Presidential Air Group (PAG) military aircraft, such as C-40B/C, C-32A, or VC-25A.
• At least 10 years of aviation maintenance experience since obtaining an A&P license is highly desired.
• At least 5 years of experience supporting 737 or 757 aircraft since obtaining an A&P license is highly desired.
• VIP/FOB aircraft maintenance experience and familiarity with Head of State culture.

Responsibilities

• Work independently in an on-call, 24-hour-per-day, 365-day-per-year operational environment.
• Use multi-disciplined technical expertise and company knowledge to help the customer troubleshoot aircraft technical issues, determine causes, and recommend corrective actions to customer maintainers.
• Track issue-resolution progress, maintain company and customer situational awareness, and follow up with customers to confirm recommendations were effective and lasting.
• Help the customer interpret and use support data and technical documents.
• Provide guidance and consultation on a broad range of maintenance and operational issues.
• Develop and conduct ad hoc and on-the-job training on maintenance topics.
• Coordinate shipment, receipt, and repair of assets with Logistics Representatives.
• Research company and customer data to resolve specific chronic issues.
• Act as an on-site liaison between the customer and Boeing to facilitate resolution of significant technical and operational issues.
• Develop AOG action plans when requested by Service Engineering and/or executive leaders.
• Travel to other U.S. and foreign operating locations to assist with maintenance demands in support of the customer's mission.

Benefits

• Competitive base pay and variable compensation opportunities.
• Eligible employees may enroll in health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time-away programs.
• Relocation assistance is not a negotiable benefit for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed