Experienced Field Service Technician
About The Position
Reliable Door and Dock, a Vortex Doors Company, is a commercial overhead door and loading dock equipment service and installation company headquartered in Jackson, Wisconsin. Field Service Technicians install and service overhead doors, docks, dock levelers, and related equipment while representing the company at customer sites. The work includes inspecting installations, troubleshooting equipment, documenting completed work, and providing courteous customer service. Work is performed mainly outdoors and at customer facilities in varying weather and around moving mechanical equipment, with some work in an office setting.
Requirements
- Three or more years of experience installing or servicing overhead doors and docks, or similar mechanical, electrical, construction, or field service experience.
- Strong working knowledge of hand and power tools.
- Mechanical aptitude and the ability to troubleshoot technical problems methodically.
- Ability to work well on a team and independently.
- Strong communication skills with customers, vendors, and coworkers.
- Ability to read and interpret technical documents, including manuals, installation guides, drawings, schematics, and safety information.
- Solid math skills, including whole numbers, fractions, and decimals across units of measure, and accurate use of a tape measure.
- Valid driver’s license and a driving record that meets the insurance carrier’s eligibility requirements.
- Willingness and ability to pass a pre-employment drug test.
- Closed-toe shoes are required at all times; safety glasses and safety-toe footwear are required in the warehouse and field.
Responsibilities
- Install and service overhead doors, docks, dock levelers, springs, cables, and related hardware.
- Set up and maintain commercial and industrial specialty doors, equipment, and accessories.
- Check each job for proper installation, clearance, and balance.
- Provide excellent customer service and respond to customer questions honestly and courteously.
- Write accurate, complete job notes, service tickets, and work summaries.
Benefits
- Competitive pay and full benefits
- Training and support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
