Field Service Representative, Mid-Level

Simulation Technologies•Huntsville, AL

About The Position

SimTech, Inc. is seeking a mid-level Field Service Representative to support the fielding, operation, and sustainment of complex military equipment, including EO/IR and radar sensor systems, at customer and field locations. This hands-on role keeps equipment mission ready through operational support, troubleshooting, preventive maintenance, and repair. The representative works independently in the field with limited oversight, serves as the customer's day-to-day technical contact, and shares observed performance and failure trends with engineering. The position is based in Huntsville, Alabama, with approximately 50% travel, including extended deployments. Work is primarily at customer sites, field locations, and test ranges, with periodic work in office and laboratory settings. Deployments may involve remote or austere locations, outdoor work in varying weather, extended hours, and irregular shifts.

Requirements

Technical or vocational college degree in electronics, systems maintenance, or a related field, or equivalent military technical training.
At least 5 years of hands-on experience operating, maintaining, and troubleshooting complex military equipment in operational environments.
Exposure to EO/IR and radar sensor systems, including their operation, alignment, and troubleshooting as part of an integrated system.
Working knowledge of basic electronics, hardware troubleshooting, and system-level maintenance.
Basic understanding of networking concepts, including IP addressing, cabling, and connectivity troubleshooting.
Ability to read technical manuals, schematics, and maintenance procedures.
Ability to operate independently with minimal supervision and make sound decisions in the field without direct engineering support on hand.
Strong customer-facing communication skills.
Ability to travel approximately 50%, including extended field deployments.
Ability to work extended hours and irregular shifts during deployments, mission operations, and test events.
U.S. citizenship with an active Secret security clearance and ability to maintain the designated clearance level.
Ability to lift up to 50 pounds.
Ability to work outdoors for full days in varying weather conditions and at remote or austere locations.
Ability to use required personal protective equipment, such as safety glasses, hearing protection, and protective footwear.

Nice To Haves

Prior military service with a technical or maintenance MOS, such as flight line, avionics, or mission-system maintenance.
Prior experience as a Field Service Representative or in a similar field support role.

Responsibilities

Deploy to customer and field sites to install, operate, maintain, and sustain complex military equipment, keeping it mission ready.
Operate, align, calibrate, and troubleshoot EO/IR and radar sensors and their supporting processing, power, and network hardware.
Perform system checkout and preventive maintenance ahead of operations and test events.
Troubleshoot and resolve system issues in the field, escalating complex problems to engineering as needed.
Perform hardware repairs and replacements, load software and firmware, and verify system configuration and network connectivity.
Support customer training on system operation and basic maintenance.
Collect system and sensor performance data and report anomalies and failure trends to engineering.
Manage on-site spares, tools, and test equipment and coordinate resupply.
Maintain field service logs, maintenance records, and status reports.
Perform other duties as assigned.