Field Service Representative - Cooling/HVAC
About The Position
Schneider Electric is seeking Field Service Representatives to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment in various environments. This role involves problem-solving and customer focus, with direct product and tool training provided. The company supplies service vehicles, tools, uniforms, mobile devices, and laptops. This is a home-based, flexible work schedule position with a 40-hour guarantee plus overtime, specifically within the U.S. Services business, Secure Power & Cooling Services team, focusing on critical data center equipment as an OEM service provider for APC/MGE/Schneider Electric equipment.
Requirements
- An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
- 2+ years in Field Services or equivalent industry experience
- Safe driving and vehicle operations skills
- Skilled at utilizing test and diagnostic equipment
- Experience reading and interpreting schematics, drawings, and theory of operation manuals
- Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
- Movement of service equipment weighing up to 50 pounds
Responsibilities
- Pre-site, startup, repair, preventive maintenance, and field modification of equipment
- Problem solving with customers, electricians, sales partners, technical support, and District Service Manager and/or Regional Service Director to resolve complex escalated issues
- Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
- Continuous learning and training on various products both in the field and in the classroom
- Travel throughout the region for local customer support or even countrywide travel
- Assist the Field Project Manager on larger system startups
- Act on behalf of the District Service Manager to resolve operational issues as required
Benefits
- Medical (with member reward points)
- Dental
- Vision
- Basic life insurance
- Benefit Bucks
- Flexible work arrangements
- Paid family leaves
- Well-being programs
- 12 holidays per year
- 15 days of paid time off per year
- Competitive pay
- Incentives
- Company share ownership
- 401(k) with match
- Performance discussions
- Global opportunities
- Schneider Career Hub
- Learning platforms like Coursera
- Volunteer leave
- Programs with the Schneider Electric Foundation
- Youth education initiatives
- Military leave benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
