Field Service Professional - Odessa, TX

NRG•Odessa, TX

About The Position

Vivint Smart Home, an NRG-owned company, is hiring a Field Service Professional to install, service, and troubleshoot smart home technology while identifying opportunities to recommend equipment upgrades and service enhancements. The position combines technical work with consultative sales and customer education. The successful candidate will represent Vivint in customers’ homes, help homeowners use their systems, and complete a safety assessment at every home. The role includes paid virtual and on-the-job training, ongoing coaching, and opportunities for career growth. The position offers competitive hourly base pay, uncapped commission, and performance incentives. Employees work a four-day, 4/10 schedule that includes Saturdays, use a take-home company vehicle and gas card, and are paid for drive time to and from appointments. Vivint supplies tools, a cell phone, a tablet, and required paid licensing.

Requirements

Valid driver’s license and satisfactory driving record.
Ability to pass post-offer background screening and meet licensing requirements in accordance with applicable laws.
Ability to build rapport and trust with diverse customers and act with integrity.
Ability to safely perform the stated physical job functions, with or without reasonable accommodation.

Nice To Haves

Experience in retail, business-to-consumer sales, insurance, or service-based sales.
Experience in cable or satellite installation, pest control, construction, or solar industries.

Responsibilities

Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
Evaluate customers’ homes and recommend and sell equipment upgrades or service enhancements.
Train homeowners to use their new smart home systems.
Conduct a safety assessment at every home.
Operate a company vehicle and travel to customer appointments.
Participate in training, coaching, and leadership development.

Benefits

Competitive hourly base pay plus uncapped commission and performance incentives.
Paid virtual and on-the-job training, ongoing coaching, and support.
Take-home company vehicle and gas card for work use.
Paid drive time to and from appointments.
Four-day work weeks on a 4/10 schedule.
Tools, cell phone, tablet, and paid licensing required for job duties.
Ten paid holidays.
Two weeks of paid time off; PTO may not be used during the first 90 days.
401(k) with 6% company match.
Employee Stock Purchase Program.
Employee pricing on Smart Home equipment.
Opportunity to earn a yearly company-paid incentive trip for the employee and one guest.