Field Service Professional - Springfield, MO

NRG•Springfield, MO

13d•Onsite

About The Position

Vivint Smart Home, an NRG-owned company, is hiring a Field Service Professional to install, service, and troubleshoot smart home technology and to identify and sell equipment upgrades or service enhancements. The role combines technical work with consultative, on-site sales and customer education. Field professionals help homeowners use their systems and build trust through customer-first service. Training, coaching, and leadership development are provided, with opportunities to advance within the organization. The position follows a four-day, 4/10 schedule that includes Saturdays. Employees receive a take-home company vehicle and gas card for work use, and paid drive time to and from appointments. The company provides tools, a cell phone, a tablet, and required paid licensing. Work may involve ladders, attics, outdoor conditions, prolonged standing, and operation of a company vehicle. Employees conduct a safety assessment at each home.

Requirements

Valid driver’s license and satisfactory driving record.
Ability to pass post-offer background screening and meet licensing requirements in accordance with applicable laws.
Ability to safely perform the stated physical job functions, with or without reasonable accommodation: repeatedly climb and descend ladders with tools and equipment; frequently lift, carry, and maneuver up to 50 pounds; work outdoors in varying weather; perform attic work in high temperatures and confined openings, including crawling, kneeling, crouching, and awkward postures for up to 60 minutes; maintain three points of contact while traversing trusses; repeatedly operate a company vehicle; stand for extended periods; and perform computer and telephone work while seated as needed.
Ability to build rapport and trust with diverse customers and act with integrity.

Nice To Haves

Experience in retail, business-to-consumer sales, insurance, or service-based sales.
Experience in cable or satellite installation, pest control, construction, or solar industries; helpful but not required.
Experience as a technician or sales professional; training is provided for the role.

Responsibilities

Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
Evaluate customers’ homes and recommend and sell equipment upgrades or service enhancements on-site.
Train homeowners to use their new smart home systems.
Conduct a safety assessment at every home to help ensure a safe environment for employees and customers.
Participate in ongoing coaching and leadership training.

Benefits

Competitive hourly base pay, uncapped commission, and performance incentives.
Comprehensive paid virtual and on-the-job training, ongoing coaching, and support.
Take-home company vehicle and gas card for work use; paid drive time to and from appointments.
Four-day work weeks on a 4/10 schedule.
Tools, cell phone, and tablet provided.
Paid licensing required for job duties.
Ten paid holidays.
Two weeks of paid time off; PTO cannot be used during the first 90 days.
401(k) with 6% company match.
Employee Stock Purchase Program.
Employee pricing on Smart Home equipment.
Opportunity to earn a yearly company-paid incentive trip for the employee and one guest.