Field Service Productivity Coordinator (Non-Tech PM)

Applied Materials•Austin, TX

4d•$88,000 - $121,000•Onsite

About The Position

The Field Service Productivity Coordinator is a B-Band individual contributor responsible for executing and coordinating Customer Engineering operational support activities that enable service readiness, uptime, quality compliance, and customer commitments. The role operates with moderate autonomy, applies established CE processes and BKMs, and partners cross-functionally to maintain operational discipline and KPI performance. The position has a direct impact on service efficiency, quality, cost, and customer satisfaction. It interfaces with Customer Engineering, Supply Chain, Quality, Finance, Training, and customers. It has no direct people management responsibilities, but may lead process improvements and cross-functional actions. The position requires full-time on-site work in Taylor, Texas, and travel 20% of the time.

Requirements

Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
Strong organizational skills and the ability to manage multiple priorities.
Effective written and verbal communication skills.
Proficiency with service management or workflow systems.

Nice To Haves

Experience supporting Customer Engineers or Field Service Engineers.
Knowledge of materials logistics, RMAs, TES, and Service Order workflows.
Familiarity with Applied Materials CE processes and BKMs.
Experience with KPI tracking and continuous improvement.

Responsibilities

Execute and coordinate Service Orders, RTS, TES, and parts disposition in alignment with CE and Supply Chain processes.
Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
Own operational KPI tracking and reporting, including SO cycle time, IWN quality, materials aging, training compliance, and productivity.
Analyze trends, identify risks, drive standard countermeasures, and track corrective actions to closure.
Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
Prepare materials and summaries for customer visits, audits, and operational reviews.
Own operational administration, including IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.
May lead process improvements and cross-functional actions.