Field Service Parts Advisor IV

Rivian • Northbrook, IL

5d

About The Position

The Parts Advisor supports the internal customer experience at Rivian service locations by coordinating service parts needs with Regional Parts Specialists, Technicians, Advisors, and local Management. The role calls for strong organization, communication, initiative, and problem-solving, along with the ability to work effectively in ambiguous and fast-changing environments.

The successful candidate helps maintain consistent parts operations, supports service teams, and champions continuous improvement. They guide others in parts processes, communicate with technicians and leads, manage inventory and procurement activities, and help ensure customers receive effective service. The role may also support other Rivian Service Centers as needed.

Requirements

• 3–4 years of customer-facing service, material handling/inventory management, or equivalent experience in a fast-paced environment.
• Ability to work independently ordering, receiving, distributing, and auditing parts; making recommendations to internal and external clients; and addressing customer objections.
• Ability to prepare and disseminate organized, coherent business communication while following established business norms.
• Strong communication, organizational, and time-management skills.
• Patience, empathy, attention to detail, problem-solving ability, and flexibility in response to changing conditions.
• Positive, high-energy attitude, excellent customer-service skills, and ability to multitask in a fast-paced environment.
• Basic mathematics skills for preparing and processing estimates and payments.
• Ability to read and speak fluent English.
• Ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
• Minimum age of 21.
• Availability for a regular 40-hour-per-week schedule, including weekends and holidays as business needs require; shifts may include evening, overnight, or early morning hours.
• No driving-related suspensions or revocation of driver's license within a 3–5-year period.
• Physical capability to perform tasks that may involve sitting for 8 or more hours in a day; standing for up to two hours at a time for 8 or more hours a day; walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs.
• Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.

Nice To Haves

• High school diploma, GED, or another recognized high school equivalency credential.
• Degree or team leadership experience in a fast-paced environment.

Responsibilities

• Train and guide others on receiving and stocking parts, inventory management, platform access requests, responding to customer questions and objections, and following up on progress.
• Support other Rivian Service Centers when required.
• Explain and execute processes and standards, including warranty returns, shipping, channel planning, pre-pulling parts, and indirect purchasing; follow up and provide feedback.
• Understand and explain physical inventory preparation and execution.
• Communicate with the channel planning team about MIN/MAX levels.
• Understand and explain KPIs, metrics, and their significance.
• Identify and resolve common parts procurement discrepancies, review transactions for human error, and collaborate on process improvements.
• Communicate with technicians and leads, and participate in huddles to coordinate efficient customer service.
• Identify and order the correct parts for repairs, and source or look up parts assemblies and subassemblies.
• Physically and systematically receive parts, allocate back orders, and BIN parts.
• Understand, execute, and explain the Rivian BIN scheme.
• Use and navigate SharePoint, the Warranty Manual, Write It Right, and Rivian proprietary systems.
• Perform daily counts and understand the intended use of the counting tool.
• Understand pay types, including Goodwill, Customer Pay, and Internal, and their use cases.
• Learn and gain an understanding of Rivian's maintenance scheduling.
• Explain services and provide an exceptional customer experience.
• Use a forklift in required areas to transport and organize parts.
• Understand Rivian safety requirements.
• List and explain the 5S stages and methodology.
• Provide exceptional service to all customers using Rivian Guiding Principles.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees
• 401(k) Plan participation for eligible employees
• Employee Stock Purchase Program participation for eligible employees
• Annual performance bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed