Field Service Network Engineer

General Dynamics Information Technology•Colorado Springs, CO

22d•Onsite

About The Position

The Field Service Network Engineer supports GDIT’s US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) program, which provides DoW intelligence information sharing on global threats to mission and coalition partners. The role works with an internationally dispersed team in direct support of combatant commands and warfighter missions, resolving real-world network issues in a fast-paced, cross-functional environment. The engineer analyzes, administers, and maintains voice, video, and data communications networks; manages network usage and performance to meet availability and service-level requirements; and maintains network security and compliance. Work is typically performed at client sites in Colorado Springs, Colorado, and may involve shift work, 10–25% travel, and handling light materials, boxes, or equipment. The position is onsite and scheduled for 40 hours per week.

Requirements

At least 5 years of related experience.
Must possess and maintain an active Top Secret/SCI security clearance.
Bachelor’s degree; additional years of experience may be substituted.
Must possess an active CCNA certification.
Must meet DoW 8750 requirements and be eligible for IAT Level II access upon hire for positions with elevated privileges.
Must obtain ITIL V4 Foundation within six months of hire.
Additional specific certifications may be required depending on job assignment.
Knowledge and experience with routing and switching protocols, such as OSPF, EIGRP, BGP, Spanning Tree Protocol, ISAKMP, ESP, SIP, and SCCP.
Knowledge and experience with current Cisco IOS software and hardware features.
Ability to work efficiently in a fast-paced environment and multitask while maintaining high-quality work.
Experience working directly with hardware vendors during incident resolution.
Experience with software systems and architectures, communications protocols, and network hardware devices.
Experience with STIG patching, compliance, and other security activities.
Willingness to work shift work.
U.S. citizenship required.

Nice To Haves

Completed CCNP ENCOR, CCNP Enterprise, or Juniper equivalent.
Knowledge and experience with VoIP/VTC collaboration systems.
Knowledge and experience with HAIPE-based encryption devices.
Knowledge and experience with Multicast and GRE Routing.
Knowledge of virtualization technologies as they apply to networking, including VMware, Citrix, and Microsoft.
Knowledge and experience with data center networking.
Experience troubleshooting ACLs, firewalls, and firewall rule sets.
Understanding of network virtualization.

Responsibilities

Identify, analyze, and resolve network incidents and problems.
Use IT Service Management principles to categorize, prioritize, escalate, troubleshoot, and resolve incidents.
Provide network, equipment, and specialized training and technical guidance to end-users and less-experienced network personnel.
Determine network specifications, input/output processes, and operating parameters for hardware and software compatibility.
Participate in special projects as assigned.
Analyze, administer, and maintain voice, video, and/or data communications networks.
Manage network usage and performance to meet Enterprise Service Availability and Service Level Agreement requirements.
Maintain network security and ensure compliance with security policies and procedures.
Participate in developing and implementing network-related procedures and standards.
Interface with vendors to resolve network outages or periods of reduced performance.
Assist with developing third-party monitoring actions and procedures for network infrastructure.