Field Service Mechanic DOT

THE TAYLOR GROUP INC•Gonzales, LA

4d•Onsite

About The Position

The Field Service Mechanic maintains customer relations by providing prompt, efficient service for new and used equipment as authorized by customers and assigned by the Service Supervisor. The role supports the company’s reputation and repeat business through equipment delivery and setup, inspections, operator instruction, routine service calls, repairs, and accurate reporting for billing. Service work is usually performed at customer locations, and occasional overnight stays at out-of-town locations are required. Taylor Sudden Service provides genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works. It offers regular training schools for service technicians. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a family-owned business based in Louisville, Mississippi since 1927.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, and climb, and lift up to 50 pounds.
Valid driver’s license and good driving record; must meet corporate insurance coverage requirements for driving a company-owned vehicle.
Must be DOT certifiable and at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; schooling in these fields may substitute for some job experience.
Must pass the tacker test.
Must be available to stay overnight at out-of-town locations on occasion.

Nice To Haves

Practice and improve welding skills to pass the AWSD14 Welding Test, which is encouraged for consideration for future promotions; passing the test is not required for this position.

Responsibilities

Consult with the Service Supervisor to plan work and travel schedules, prioritizing customer needs and considering machine location and parts availability.
Diagnose equipment malfunctions; repair or replace worn and defective parts; install assemblies; and adjust devices and controls.
Provide tools and parts and arrange facilities to complete repairs, usually at customer premises.
Inspect, operate, and test machines upon delivery, at scheduled inspection intervals, and after repairs to verify proper function.
Report customer and machine details, the nature of malfunctions, work and travel time, waiting time, mileage, and other information needed for account charging and billing.
Develop technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
For experienced or advanced mechanics, troubleshoot recurring or unusual problems in consultation with Engineering, Manufacturing, and service personnel.
For experienced or advanced mechanics, train new service mechanics or supervise teams assembling or servicing large units or completing large repair jobs.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit-card receipts, in a timely manner.
Perform other duties as assigned.