Field Service Manager San Francisco, CA (Emeryville)

BearCom•Alameda, CA

8d•$47 - $58•Onsite

About The Position

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with over 40 years of industry-leading experience and partnerships with major brands like Motorola, JVC Kenwood, and Avigilon. With over 75 branches across North America, BearCom is seeking a Field Service Manager to oversee the day-to-day operations of the Field Service Department in their assigned area. This role involves managing a team of technicians and installers with varying skill levels and requires significant interaction with customers, product vendors, manufacturers, and company senior management.

Requirements

5+ years of leadership experience in technical management in the wireless industry, or similar experience.
Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
Knowledge of, and experience with a network of vendor resources.
Experience managing complex project implementations.
Must possess understanding of business practices and P&L responsibility.
Must have excellent customer relationship skills.
Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
Technical leadership experience associated with wireless solutions.
Technical leadership experience associated with multiple 2-way radio technologies.
Appropriate degree from an accredited college or equivalent experience; combination of education with professional experience and specialized training is also acceptable.
Proficiency with MS Office Suite, such as Microsoft Word, Excel, and Outlook.
Must have a valid driver’s license and proof of insurance.
Background checks are part of the hiring process, which may include a Motor Vehicle check.

Nice To Haves

Security Clearance is a plus

Responsibilities

Manage projects and service assignments.
Act as a direct liaison between BearCom technicians and Motorola or end customers.
Work with customers to prepare quotes, bids, and schedules for installation and repair tasks.
Assist with organizing and scheduling upcoming field work.
Provide technical support in field operations.
Check the functioning of newly installed equipment to evaluate system performance.
Install, maintain, and provide technical support and service of wireless communications equipment (UHF/VHF and 800/900 MHz analog and digital systems).
Operate mobile, portable radio equipment, dispatch consoles, and microwave systems using conventional and trunked radio technologies.
Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers.
Provide hands-on and oversight of communications equipment and peripheral hardware installation (base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and CCTV equipment).
Analyze diagnostic test results to repair and program radios and wireless equipment.
Deliver and execute customer Functional Acceptance Test Plans (FATP).
Perform and document results of site surveys and assessments.
Make minor modifications to electronic circuitry and deploy factory software/firmware updates.
Handle training and coaching of field service technicians and installers.
Travel and on-call duties may be required.
Assist with other projects as assigned.