Field Service Manager

Otis • Miami, FL

20h • Onsite

About The Position

Otis Elevator is seeking a Field Service Manager to lead maintenance operations in its Miramar, Florida territory. The role provides day-to-day management and training of field staff, including employee selection and development, field training, and safety. It also leads operational efforts, manages costs, and works to ensure superior customer satisfaction. The position reports to the Service Sales Manager in the Miramar territory.

The Field Service Manager oversees field employee safety and service quality, plans and manages service activities, and allocates manpower and materials. The role includes training field employees, improving route schedules and callback rates, providing or coordinating technical support, authorizing repair orders and tracking their completion, and leading improvements to efficiency and communication. Travel is required within the territory, and a driver’s license is required as applicable to the territory.

Requirements

• High school education required.
• Experience working with a team of technicians required.
• Leadership experience required.
• Excellent communication and leadership skills.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong computer and technology skills.
• Business acumen and a passion for customer service.
• Travel within the territory is required; a driver’s license is required as applicable to the territory.
• Otis does not support employment sponsorship, such as H-1B or TN petitions or applications, for this position.

Nice To Haves

• BA/BS degree preferred, or equivalent relevant work experience (at least 5 years).
• Elevator industry experience desired, but not required.

Responsibilities

• Ensure field employee safety and quality of service in the territory.
• Plan, organize, and manage field service activities to meet customer needs and company standards.
• Allocate available resources, including manpower and materials, effectively and efficiently.
• Conduct field education and training for the workforce.
• Improve efficiencies by managing route schedules and callback rates.
• Provide technical support to field staff or direct them to other experts.
• Authorize repair orders and track their completion.
• Lead changes that improve efficiency and communication.
• Manage costs while ensuring customer satisfaction.
• Support employee selection and development.

Benefits

• 401(k) plan with generous company match and a separate automatic retirement contribution.
• Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave.
• Employee assistance and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary legal, pet, home, and auto insurance benefits.
• Birth/adoption and parental leave benefits.
• Adoption assistance.
• Tuition reimbursement program.
• Peer recognition and service anniversary awards.
• Spot performance bonus opportunities.
• Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs.
• Training and resources to build leadership and capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED