Field Service Manager - Sydney Metro

Aristocrat Technologies

9d • Onsite

About The Position

Are you passionate about leading a world-class service team and delivering impeccable service to customers? At Aristocrat, we constantly drive innovation and creativity. We aim to deliver the world’s greatest gaming experience, and you could be vital in this effort. As a Field Service Manager, your role will be crucial in boosting our product and reputation, ensuring customer satisfaction, and encouraging positive relationships within our vibrant team. Join us in Sydney NSW, Australia, and be part of an ambitious and established leader in gaming entertainment!

Requirements

• Strong computer skills and basic knowledge of P&L requirements
• Proven ability to manage and maintain cross-functional relationships
• Strong customer orientation with the ability to rapidly recognize areas of concern
• Prior experience in managing a team and leading service delivery
• Excellent problem-solving skills and attention to detail
• Ability to examine data and produce insightful reports
• Strong communication abilities and the capacity to guide through example

Nice To Haves

• Experience in the gaming industry or a related field is a plus

Responsibilities

• Manage customer expectations and relationships
• Conduct customer meetings to gather feedback and address concerns
• Coordinate service contracts and ensure adherence to terms
• Identify and resolve service delivery issues promptly
• Lead and mentor a team of Field Service personnel
• Conduct team meetings and provide technical updates
• Perform venue, car, and tool audits to maintain standards
• Manage employee training, rosters, and leave in alignment with company policies
• Ensure compliance with WH&S regulations
• Examine data and manage dashboards to observe performance
• Handle customer calls and fault resolutions
• Manage parts inventory and ensure accurate utilization
• Coordinate P&L management, including overtime and contract revenue
• Ensure all SLA's are met to verify customer satisfaction

Benefits

• Robust benefits
• Global career opportunities
• Annual bonuses and incentives
• Health and wellbeing benefits
• Paid time off
• Retirement plans
• Insurance coverage
• Other local or statutory benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed