Field Service Engineer III (Philadelphia Metro Area)

Cenero•Malvern, PA

5d•$69,500 - $95,750

About The Position

The Field Service Engineer III diagnoses, repairs, and supports audiovisual, videoconferencing, and IT systems. The role requires independent work within established guidelines and minimal supervision, while effectively managing multiple tasks and projects and interacting with employees, customers, and colleagues. The engineer travels to client sites, provides onsite and remote end-user and concierge support, configures and programs equipment, and works with manufacturers to identify and resolve issues. The role also includes assessing whether defective products should be repaired or replaced, documenting work and time accurately, training clients and Cenero personnel, and delivering professional customer service. The engineer represents Cenero with senior-level clients and communicates technical concepts clearly to peers, clients, and management. The position is based in the Philadelphia Metro Area. The posting describes travel to up to two client sites per day, with site visit periods of 8 a.m.–12 p.m. and 1 p.m.–5 p.m.

Requirements

Bachelor’s degree in an appropriate field or equivalent on-the-job experience.
At least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of audiovisual and related systems, including switchers, projectors, Blu-ray players, displays, digital signage, microphones, and speakers.
General knowledge of ISDN T1/E1, Ethernet, and H.320, H.323, and SIP protocols.
General knowledge of TCP/IP networking, switches, routers, firewalls, and AV over IP.
General knowledge of Windows-based computers and office software.
Strong attention to detail and organizational skills.
Ability to work independently or as part of a team; must be a self-starter.
Strong time management, prioritization, analytical, and diagnostic skills.
Exceptional written, oral, and interpersonal communication skills.
Valid driver’s license and a minimum of three years of clean driving record.

Nice To Haves

Audiovisual installation and venue/event management experience.
Applicable manufacturer training and certifications.
CTS General Certification.
Biamp Tesira Forte certification or training.
QSC Level 1 Certification.
Crestron Toolbox and CTI-P101 Certificate or higher.
Crestron DMC-E-4K Certification.
Dante Level 1 certification.
Other applicable industry certifications and training as required.

Responsibilities

Provide technical support for audiovisual, videoconferencing, and IT systems.
Diagnose problems with audiovisual, videoconferencing, and IT-related systems.
Resolve system-generated service tickets.
Repair audiovisual, videoconferencing, and IT-related systems, including re-terminating cables.
Travel to up to two client sites per day.
Provide remote end-user and concierge audiovisual and IT support.
Configure and program equipment for various applications.
Work with manufacturers to identify and resolve issues.
Recommend whether defective products should be repaired or replaced.
Keep records up to date and enter accurate timesheet information.
Deliver technical training and guidance to clients and Cenero personnel.
Provide professional customer service and build technical credibility with clients through knowledge and service.
Represent Cenero professionally with senior-level clients, demonstrating empathy, patience, and competence.
Communicate complex technical concepts clearly to peers, clients, and management.
Respond to notifications in a timely manner.
Maintain a positive work attitude and strong work ethic, and contribute to a team-centric environment.

Benefits

Medical, dental, vision, and prescription coverage through a PPO or HDHP, beginning on the first day of employment.
401(k) retirement investment plan with company match.
Health Savings Account (HSA).
Flexible Spending Account (FSA).
Dependent Care Spending Account (DCA).
Company-paid life insurance for employees.
Company-paid short-term disability.
Optional long-term disability.
Paid vacation time and paid holidays.
Paid time off awarded at hire.
On-site gym, weight room, and locker room.
Tuition assistance programs.
Employee referral program.
Free coffee.
Opportunities to network and connect.