Field Service Lead - Roanoke, VA

TWO-TAC LLC•Roanoke, VA

11d•$65,000 - $80,000

About The Position

AMERI-CANS is seeking a skilled and reliable Field Service Lead for the Roanoke, Virginia region. Training takes place at the company’s Manassas Park, Virginia, location for approximately 30–45 days; lodging, per diem, and travel expenses will be reimbursed. The Field Service Lead coordinates, executes, and upholds high-quality field operations. The role supports daily supervision of maintenance activities, ensures safety compliance, manages field execution, and leads by example to provide reliable client service. Responsibilities include maintaining operational readiness, training team members, and ensuring service work, maintenance, site surveys, trailer installations, and emergency responses meet company standards. This is a hands-on role requiring proactive problem-solving, clear communication, and consistent performance.

Requirements

Any combination of education and experience that demonstrates the skills and knowledge needed to perform the role successfully.
Ability to obtain and maintain required certifications, licenses, and registrations, including a DOT Health Certification and valid driver’s license.
Must maintain a clean DMV record.
Strong leadership, communication, and field coordination skills.
Proficiency in operating, driving, and maintaining service trucks and field equipment.
Strong problem-solving abilities and sound judgment in dynamic, fast-paced environments.
Ability to train, mentor, and develop team members to meet quality and performance expectations.
Strong organizational skills and ability to manage multiple tasks, projects, and priorities.
Ability to communicate with clients, supervisors, and cross-functional partners.
Ability to perform essential duties with minimal supervision.
Ability to sit or stand for extended periods and use hands and fingers; ability to stoop, crawl, bend, twist, reach, and crouch as needed.
Ability to lift up to 50 pounds and drag up to 185 pounds.

Nice To Haves

Previous field service, maintenance, or logistics experience is strongly preferred.
Leadership or team supervision experience is highly desirable.
Experience with portable sanitation, equipment operation, or construction services is a plus.
Familiarity with maintenance workflows, job tracking, and field documentation is preferred.

Responsibilities

Provide daily supervision and quality control of maintenance operations, ensuring safe, accurate, and timely execution.
Coordinate with the Inventory Specialist and Maintenance Manager on supplies, equipment readiness, and operational planning.
Supervise field work and provide hands-on support to technicians, resolving issues and ensuring successful job completion.
Operate, drive, troubleshoot, and maintain service trucks and equipment; respond to urgent field needs.
Perform service work, pickups, deliveries, site surveys, trailer system installations, and troubleshooting calls, communicating professionally with site contacts.
Ensure adherence to safety protocols, operational standards, and equipment-handling requirements.
Maintain cleanliness, organization, and security of the yard, shop, tools, and service areas.
Coordinate field activities with other team leads and crews.
Train, mentor, and develop team members in procedures, equipment operation, and quality-control standards.
Monitor performance, report field updates, and complete required tasks to meet branch service commitments.
Communicate customer requests and service calls to internal administrative staff, accurately transcribe information, and notify the appropriate parties.
Maintain effective communication with management, clients, and team members.
Demonstrate knowledge of company policies, procedures, and service standards; promote teamwork, accountability, and safe, compliant operations.