Field Service Expansion Manager

Group CBS•La Porte, TX

13h•Remote

About The Position

The Field Service Expansion Manager leads the establishment and growth of regional field service operations in markets where Group CBS does not currently have a presence. The role combines technical leadership with sales and business development, using existing customer relationships and a personal book of business to seed and expand operations. The manager generates sales, oversees projects from quotation through completion, and builds a sustainable customer base while promoting profitable growth, operational excellence, and customer satisfaction. The position also involves developing regional sales strategies, building long-term customer relationships, representing the company at industry events, and serving as the technical lead for field service projects. As regional operations grow, the manager recruits, trains, leads, mentors, and coaches local field service teams. The role works with a supervisor on regional budgets, forecasts, and performance targets, and monitors key performance indicators.

Requirements

Proven track record of establishing or expanding regional service operations.
Demonstrated ability to bring an existing book of business and grow new customer relationships.
Strong technical knowledge of power systems, electrical testing, or related services.
Sales and business development skills, including the ability to identify and close opportunities.
Strong organizational and project management skills, including the ability to manage projects from cradle to grave.
Excellent oral and written communication skills and a strong customer service orientation.
Minimum 5 years of combined experience in field service management, business development, or technical sales.

Nice To Haves

Bachelor’s degree in Engineering, Business, or a related field.
Previous supervisory or leadership experience.
Experience with Salesforce and Oracle NetSuite.
NETA, NICET, or PEARL certificates, licenses, or registrations.

Responsibilities

Establish and grow new service territories where Group CBS does not currently have a presence.
Use existing customer relationships and a personal book of business to seed and expand regional operations.
Identify, develop, and close sales opportunities with existing and new customers.
Develop and implement regional sales strategies aligned with company goals.
Build long-term relationships with key accounts by understanding their needs, strategies, and decision-making processes.
Represent the company at trade shows, conferences, and industry events to expand market presence.
Oversee projects from quotation through completion, including scope development, scheduling, resource allocation, and customer communication.
Serve as the technical lead for field service projects and provide expertise and guidance to technicians.
Ensure timely delivery, quality workmanship, and adherence to safety and compliance standards.
Recruit, train, lead, mentor, and coach local field service teams as regional operations grow.
Promote a culture of safety, quality, and continuous improvement.
Work with a supervisor on regional budgets, forecasts, and performance targets.
Monitor KPIs, including sales growth, project profitability, and customer satisfaction.