Field Service Engineer - PET/CT
About The Position
The Field Service Engineer services the Southern California region, with a focus on PET/CT cameras. This role installs, integrates, calibrates, maintains, troubleshoots, repairs, and optimizes advanced diagnostic and molecular imaging equipment, including PET, PET/CT, CT, SPECT, and SPECT/CT systems from various manufacturers. The engineer applies knowledge of electronics, mechanics, instrumentation, computer systems, software, optics, control systems, and imaging technology to resolve equipment issues and ensure safe, accurate operation in accordance with manufacturer, company, and regulatory standards. The Field Service Engineer serves as a technical resource to customers, providing responsive on-site support, consultation, and training while developing strong customer relationships. This job description covers career levels FSE I through FSE IV; placement and title depend on the candidate’s relevant experience, technical skills, equipment specialization, certifications, training, troubleshooting capabilities, and overall expertise, as well as organizational needs.
Requirements
- Associate degree in Electronics, Biomedical Equipment Technology, Electrical Engineering, or a related discipline, or equivalent military training (BMET Program).
- At least 2 years of experience servicing diagnostic or molecular imaging equipment.
- Demonstrated knowledge of electronics, electrical and mechanical systems, computer hardware and software, networking, instrumentation, and diagnostic troubleshooting.
- Ability to read and interpret technical documentation, schematics, diagrams, service manuals, specifications, and system data.
- Valid driver’s license.
- Ability to lift, push, or pull up to 75 pounds.
- Ability to stand, bend, kneel, crouch, and work in and around large imaging equipment in confined spaces.
- Ability to travel up to 75%, potentially including extensive travel and overnight stays, in varying weather and driving conditions.
- Ability to work in environments involving potentially hazardous materials and moderate exposure to unusual elements, including extreme temperatures, dirt, dust, fumes, odors, loud noises, and confined spaces.
Nice To Haves
- Bachelor’s degree in Electrical Engineering, Biomedical Equipment Technology, or a related discipline.
Responsibilities
- Install, service, maintain, calibrate, troubleshoot, modify, upgrade, and repair diagnostic and molecular imaging equipment at customer locations.
- Perform system installations and integrations, ensuring equipment is appropriately configured for customer clinical and technical environments.
- Diagnose equipment failures across electronic, mechanical, software, networking, control, and imaging-system components; identify root causes, implement corrective actions, and verify performance after repairs.
- Perform preventive maintenance, testing, validation, refurbishment, and system modifications in accordance with manufacturer specifications and company standards.
- Evaluate system performance and troubleshoot components and subsystems, including circuit boards, microprocessors, power systems, sensors, detectors, motors, gantry components, and patient tables.
- Analyze system data and performance trends to identify issues and optimize equipment reliability, safety, and image quality.
- Provide customers with technical consultation, support, and training on equipment operation, performance, software, maintenance, and technical concerns.
- Respond promptly to customer service needs and provide on-site support consistent with contractual requirements and customer expectations.
- Communicate regularly with customers to assess satisfaction, address unresolved concerns, and support customer relationships.
- Communicate with customers, colleagues, leadership, technical support, and internal departments; share customer feedback, competitive information, equipment opportunities, and potential sales leads as appropriate.
- Independently manage, prioritize, and schedule service activities to meet customer needs, internal requirements, and contractual response commitments.
- Accurately document equipment condition, troubleshooting, repairs, parts used or recommended, modifications, technical findings, and required follow-up.
- Ensure service activities comply with applicable FDA, ISO, radiation safety, manufacturer, QMS, QMI, WI, company, and regulatory requirements.
- Complete and maintain required technical, OEM, safety, and compliance training and certifications for supported systems.
- Maintain assigned tools, test equipment, documentation, parts, and other field-service resources.
- Meet established performance standards and KPIs.
- Stay current on imaging technology, electronics, software, system architecture, equipment upgrades, and company products and services through ongoing education and training.
- Provide technical assistance and share knowledge with other Field Service Engineers and internal teams as appropriate.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
