Field Service Engineer

Thermo Fisher Scientific • Ann Arbor, MI

6d

About The Position

As part of Thermo Fisher Scientific, the Field Service Engineer helps customers advance research and innovation by ensuring scientific instruments operate at peak performance. The role represents the company and provides technical service while building strong customer relationships. It includes installing, maintaining, and repairing a range of high-value analytical instruments, including electron microscopes and chromatography systems, and troubleshooting complex issues to support customers’ scientific work.

Requirements

• Bachelor’s degree; no prior experience is required.
• Strong electronics and mechanical aptitude, including the ability to diagnose issues to component level.
• Excellent customer service skills and a professional demeanor.
• Strong verbal and written communication abilities.
• Fluency in English.
• Problem-solving capabilities and analytical thinking.
• Proficiency with Windows operating systems, Microsoft Office, and service management software.
• Ability to read and interpret technical diagrams, schematics, and documentation.
• Valid driver’s license and ability to travel up to 50–75%.
• Ability to lift up to 50 pounds and stand for extended periods.
• Availability to work flexible hours and respond to emergency service calls.
• Ability to obtain credentials required to access customer facilities.
• Strong organizational and time-management skills.
• Collaborative mindset and ability to work independently.

Nice To Haves

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• A degree in engineering (electrical, electronics, mechanical, or biomedical) or a related scientific field.
• Advanced degrees or specialized certifications.
• Experience with ultra-high vacuum systems and high-voltage equipment.
• Additional language skills beyond English.

Responsibilities

• Install, maintain, and repair high-value analytical instruments, including electron microscopes and chromatography systems.
• Ensure scientific instruments operate at peak performance.
• Deliver technical service and build strong relationships with customers.
• Troubleshoot complex instrument problems and support customers’ research and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level