Field Service Engineer

Rochester Midland Corporation•Houston, TX

12d•$85,000 - $100,000

About The Position

The Field Service Engineer provides advanced service and consultation for customers’ water treatment applications. The role involves advanced troubleshooting and optimization while maintaining high quality standards. The engineer delivers the company’s value proposition to support recurring business, customer satisfaction, and long-term customer loyalty.

Requirements

At least 5 years of water treatment and/or related industry experience.
Expert-level knowledge of water treatment fundamentals, practices, and terminology.
Valid driver’s license.
Excellent presentation, verbal, and written communication skills.
Deep knowledge of cooling, boiler, wastewater, and food sanitation.
Proficiency with monitoring and diagnostic tools.
Ability to build professional customer presentations using MS Office tools.
Familiarity with CRM software.
Analytical and problem-solving abilities.
Planning, prioritization, and time-management skills.
Ability to work autonomously and succeed in a fast-paced environment.
Quality- and detail-oriented approach.
Teamwork and transparency in communication.
Ability to sit or stand for extended periods.
Ability to move up to 60 pounds by hand and 300 pounds with a hand truck.
Ability to climb stairs and ladders.
Visual acuity sufficient to use computers and electronic devices.
Extra hours and some travel may be required.

Nice To Haves

Bachelor’s degree in chemistry, engineering, or a related field preferred.

Responsibilities

Provide in-depth advice on customer applications to achieve optimal performance.
Provide consultative support for new installations and equipment calibrations, including remote monitoring and feeding technology.
Service mechanical installations and ensure the performance and reliability of pumps, piping, chemical feed systems, storage tanks, and connected systems.
Maintain and develop relationships with customers and key stakeholders alongside the sales account manager.
Deliver customer technical training as required.
Identify new business opportunities and transfer sales leads to sales teams.
Provide comprehensive customer service reports according to RMC policies using RMC tools.
Properly maintain company-owned equipment, including tools, instruments, safety equipment, and vehicle.
Complete administrative requirements, including basic skills and safety training courses.
Manage inventory and supplies required at customer sites.
Meet service KPIs, including safety, productivity, and customer satisfaction.
Ensure safe operating conditions in accordance with RMC and customer policies and procedures.
Perform similar or related duties as needed.