Field Service Engineer - NanoZoomer

Hamamatsu Corporation • ,

10d • $100,000 - $115,000 • Remote

About The Position

Hamamatsu is hiring a Field Service Engineer for its NanoZoomer products. The position is remote and serves a diverse customer base, including major companies, research laboratories, and startups. The engineer provides field support for scientific and technical equipment, manages customer service activities, and coordinates with customers and internal departments. The role involves frequent travel, including possible travel outside the United States, and may involve exposure to goods or information subject to US State Department ITAR regulations and the Commerce Department CCL.

Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, or Material Science, and 3 years’ experience in Failure Analysis or the Semiconductor industry.
• Strong knowledge of NanoZoomer, FDSS, and FA product operation.
• Ability to diagnose complex mechanical, electrical, optical, and software issues.
• Understanding of networking, servers, and workstation requirements.
• Ability to interpret schematics and technical documentation.
• Ability to train customers on basic operation and maintenance.
• Previous experience servicing, maintaining, and troubleshooting scientific or technical equipment; experience operating digital volt meters and oscilloscopes.
• Good mechanical ability and strong troubleshooting skills, attention to detail, and ability to read and work from schematics.
• Computer hardware knowledge, including installation of hardware, software, drivers, and operating systems.
• Adherence to customer rules and policies regarding worksite behavior and safety.
• Good verbal and written communication skills.
• Knowledge of Microsoft Word and Excel.
• Ability to travel on short notice and travel 50% to 75% of the time, with possible travel outside the US.
• Self-managed, takes ownership of customer satisfaction and expectations.
• Ability to transport yourself to and from appointments.

Nice To Haves

• Past experience using, servicing, or installing imaging or scanning equipment components.
• Experience with mechanical systems, robotics, or sample handling.
• Experience with Microsoft Dynamics CE.
• Ability to work independently or cooperatively in a team or with customers.

Responsibilities

• Independently perform preventive maintenance services.
• Independently diagnose and repair equipment failures.
• Lead standard product installations and system acceptance testing.
• Manage customer service activities and expectations.
• Perform software updates, hardware upgrades, and system integrations.
• Coordinate service activities with customers and internal departments.
• Provide technical guidance and mentoring to Level 1 engineers.
• Maintain accurate service documentation and reports.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Prescription coverage
• Life insurance
• Vacation, sick, and personal time
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level