Field Service Engineer

Packsize•Minneapolis, MN

9d•Remote

About The Position

Packsize is redefining how businesses and their customers use and experience packaging by building technology, designing solutions, and automating processes. The Field Service Engineer installs, configures, and maintains Packsize equipment at customer facilities. The role calls for creative problem-solving to identify, analyze, maintain, and repair complex mechanical equipment, as well as the ability to answer customer questions about product features. The engineer performs start-up testing and trains customers on product capabilities, features, and general maintenance. The position also builds trust-based customer relationships and collaborates with Packsize colleagues to deliver customer service. The work is performed remotely at customer facilities. The engineer schedules and performs site work, troubleshooting, routine maintenance, emergency service, installations, and training. Responsibilities also include administrative tasks and clear communication with Packsize and customer personnel. The position requires following company and customer safety protocols, frequent overnight travel, and on-call availability.

Requirements

Customer service focus.
Knowledge of Windows platforms.
Knowledge and effective use of hand tools.
Knowledge of mechanical platforms; the description does not specify which platforms.
Ability to work independently with little or no direct supervision.
Associate degree, vocational training, or equivalent experience.
Ability and willingness to frequently move materials and equipment weighing up to 50 pounds.
Ability to remain stationary for 50% of the time.
Ability to move inside and outside equipment, warehouse, and office spaces and position oneself to work on equipment.
Ability to operate hand and power tools, computers, and other office equipment frequently.
Ability to occasionally ascend or descend a ladder to access high places on equipment.
Valid driver's license and clean driving record.
Ability to travel domestically by vehicle or airplane.
Availability for on-call work; overnight travel is often required.

Nice To Haves

Bachelor's degree in a related area preferred.
Basic experience with Microsoft Excel and Word or Google Sheets and Docs is helpful but not required.

Responsibilities

Schedule tasks at customer job sites.
Troubleshoot issues quickly and effectively using technical drawings and documentation.
Perform routine maintenance and emergency services as needed.
Continuously learn about customer operations, packaging designs, and technical specifications.
Install Packsize solutions and train others to use and maintain them.
Handle clerical and administrative duties, including responding to emails, submitting expense reports, arranging travel, and writing detailed technical reports.
Communicate information and ideas clearly and productively with Packsize and customer personnel, exchanging accurate information.
Adhere to Packsize and customer safety requirements and protocols related to exposed moving parts and electricity.
Apply strong work ethic and time management skills.