Field Service Engineer

Quality Vision International Inc•Chicago, IL

18d•$26 - $36•Remote

About The Position

The Field Service Engineer provides on-site installation, calibration, and repair services for QVI metrology products in North America. The role combines technical expertise with customer service communication and supports QVI brands including OGP (Optical Gaging Products), CCP (Certified Comparator Products), and VIEW (VIEW Micro-Metrology). This is a remote position for someone located in the Upper Midwest corridor, ideally near Chicago, Detroit, Southern Michigan, or elsewhere in Ohio. It is a full-time travel assignment with 95% domestic weekday travel and rare international travel. The engineer receives service dispatch instructions, confirms service details with customers, arranges travel, and performs work at customer sites using company-provided and personal tools. The role maintains communication with QVS headquarters and customers, completes service documentation and expense reports, identifies potential product upgrades, and communicates training needs to a manager.

Requirements

A two-year degree in engineering, technology, or physics; alternatively, four years of equivalent related work or military experience.
At least 2 years of hands-on technical field service experience, or similar military experience, involving calibration, diagnosis, and repair of complex systems.
Strong mechanical and electrical aptitude.
Experience using dial indicators, calipers, multimeters, precision levels, and similar tools.
Strong math skills and knowledge of standard units and conversions, including micrometers, micro-inches, micro-radians, and arc-seconds.
Ability to read and interpret mechanical and electrical drawings, specifications, and manuals.
Computer and controller experience; knowledge of control systems and ability to diagnose complex hardware/software interactions and take appropriate action.
Ability to work independently and be resourceful, including reacting quickly to changing priorities and sometimes conflicting requirements.
Ability to communicate technical status to customers in an understandable, honest, and professional manner while reinforcing customer relationships.
Ability to sustain a full-time travel assignment.
Strong attention to detail, including producing thorough documentation after service calls.
Physical fitness and flexibility to work into, underneath, and around QVI products.
Ability to sit for extended periods, including an 8-hour shift in an office setting, using standard office equipment.
Ability to drive for extended periods and travel by air domestically or internationally as needed.
Ability to lift and carry up to 50 pounds without assistance.
Manual dexterity and visual acuity sufficient to work with machine parts and components and observe fine details.
Ability to navigate customer locations with flat surfaces and stairs, safely use ladders and stairs as needed, and walk long distances across customer locations and between parking and machine locations.

Nice To Haves

Located within one hour of an airport.

Responsibilities

Receive service dispatch instructions by email or phone, including product, customer, issue, and expected timing.
Contact customers to confirm location and arrival timing.
Arrange and book travel.
Arrive on-site with company-provided and personal tools and perform service work.
Maintain contact with QVS headquarters and the customer regarding progress and needs.
Complete service calls and prepare service reports, logs, and expense reports in accordance with QVS policies, practices, and forms.
Recognize product upgrade opportunities while on-site and coordinate with the home office to communicate leads.
Identify training needs based on the products at customer sites and proactively communicate those needs to a manager.
Install, calibrate, diagnose, and repair QVI metrology products.

Benefits

Employer pays 97–100% of premiums on its most affordable HDHP for individual healthcare coverage.
Employer-paid short-term and long-term disability insurance.
Employer-paid life insurance.
More than 3 weeks of combined paid vacation, sick, and personal time starting from day one.
Additional paid time off at 5-year and 10-year work anniversaries.
10 paid company holidays.
Up to $7,000 in annual tuition assistance.
College scholarship programs for employees’ children.
401(k) company match of up to 5% of gross wages.
Annual discretionary bonuses for non-commission roles.
$1,500 employee referral rewards.
Free on-site electric vehicle charging and cash reimbursement toward purchase of a qualified EV.