Field Service Engineer (Kansas City)

Diasorin•Kansas City, MO

11d

About The Position

The Engineer, Field Service I provides customer service for preventative maintenance, retrofit installation, troubleshooting, and repair of diagnostic instruments, generally with minimal support. The role serves customers across Kansas City, mid-Missouri, Jefferson City, and Fort Leonard Wood, with a travel requirement of 80–85%. The engineer communicates with customers and internal teams, maintains service documentation and assigned company assets, and follows applicable quality, compliance, health, safety, and environmental procedures. The position also includes participation in required technical and safety training and assessments.

Requirements

Associate degree in Laboratory Technician, Electronics, Engineering Technician, or equivalent.
At least 2 years as a Biomedical Equipment, Electronics, or Field Service Technician, or an equivalent combination of education, training, and experience.
Ability to perform preventative maintenance and troubleshooting using manufacturer manuals with minimal support.
Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
Basic knowledge and understanding of electronics and medical terminology.
Some knowledge and understanding of basic immunology and immunoassay technology.
Ability to explain correct equipment operation.
Self-starter able to perform specific field tasks with minimal supervision.
Excellent verbal, interpersonal, and written communication skills.
Ability to handle multiple activities professionally.
Quality- and detail-oriented.
Skill using MS Word and Excel; familiarity with Google Suite.
Valid, in-state driver license.
Ability to travel 80–85%.

Responsibilities

Provide service and support to internal and external customers for instrument maintenance, troubleshooting, and repair with minimal assistance.
Receive information about customer instrumentation from the Manager, Technical Service, and Logistics Teams.
Maintain communications with customers, applications teams, and sales.
Assist with instrument installations.
Troubleshoot hardware or software problems and repair instruments.
Perform instrument preventative maintenance and retrofit installations.
Read and understand GOP procedures required for GMP compliance.
Complete field service reports according to process.
Perform other assignments needed to support field systems and activities at customer sites.
Follow compliance procedures and support regulatory requirements, including through audits and documentation.
Complete timecards and service reports daily, synchronize service software twice daily, and submit expense reports weekly.
Return used spare parts accurately and on time; complete Smart training and technical requirements on time; and respond promptly to communications.
Manage and maintain assigned company assets, including parts inventory, tools, communication and computing devices, and vehicles.
Work safely in accordance with health, safety, and environmental policies, protecting personal and coworker safety and the environment.
Follow procedures for safe handling and disposal of hazardous, radioactive, laser-source, and infectious materials.
Participate in safety training and demonstrate competency in applicable safety materials and procedures.
Understand hazards specific to the work area and follow appropriate precautions.
Participate in formal and informal training, complete prerequisite activities on time, pass annual corporate assessments, and apply acquired knowledge to work instructions.