Field Service Engineer

TRUMPF • Farmington, CT

9d • Onsite

About The Position

This position installs, troubleshoots, maintains, and repairs TRUMPF CNC machines while building and developing strong customer relationships. It requires 100% nationwide travel, including overnight stays and occasional weekends, as well as international travel. The role involves working directly with customers and their machines to keep equipment operating within expected tolerances, diagnosing problems, performing repairs, and providing onsite customer training.

Requirements

• Associate program or technical school degree in engineering principles, or a suitable combination of education and work experience.
• Must have and maintain a clean, valid driver's license and driving record.

Nice To Haves

• Experience with computer software, file management, electronics, digital circuits, wiring, mechanics, and hydraulics.

Responsibilities

• Work with customers and machines to ensure equipment operates within expected tolerance.
• Work with Product Support for technical assistance and provide diagnostic feedback.
• Use visual clues, computer programs, and diagnostic tools to diagnose machine difficulties.
• Read and use company repair manuals and work orders when conducting repairs, and suggest updates to existing technical documentation when appropriate.
• Assemble, install, and align equipment; clean, replace, or install parts to maintain machinery and equipment.
• Accurately report machine technical conditions and information to PSG and management.
• Interface with cross-functional teams, including applications, sales, engineering, and production.
• Provide onsite customer training in machine operation and/or repair.
• Submit organized and helpful service reports for each repair mission.

Benefits

• 401(k) with generous company match.
• Comprehensive medical and dental benefits.
• Vision benefits, including 100% employer-paid vision premiums for employees and eligible dependents.
• Employer HSA contributions.
• Tuition reimbursement and student loan guidance.
• Paid family and parental leave programs.
• Reproductive and family health resources.
• Paid time off available from day one.
• 11 paid company holidays.
• Company-paid life insurance at two times base salary.
• Short- and long-term disability coverage.
• Gym membership subsidy.
• Employee referral bonuses.
• Recognition awards.
• Scholarship program for employees' children.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree