Field Service Engineer
About The Position
The Field Service Engineer provides advanced service and consultation for customer applications related to water treatment. The role performs advanced troubleshooting and optimization while maintaining high-quality standards. It also delivers the company’s value proposition to secure recurring business, customer satisfaction, and long-term customer loyalty. The engineer advises customers on application performance, supports new installations and equipment calibration, services mechanical installations and related water-treatment systems, and works with customers and sales account managers to develop relationships and identify business opportunities. The role also includes customer training, reporting, equipment and inventory maintenance, administrative tasks, and meeting service and safety expectations.
Requirements
- Minimum of 5 years of water treatment and/or related industry experience.
- Expert-level knowledge of water treatment fundamentals, practices, and terminology.
- Valid driver’s license.
- Excellent presentation, verbal, and written communication skills.
- Deep knowledge of cooling, boiler, wastewater, and food sanitation.
- Proficient use of monitoring and diagnostic tools.
- Ability to build professional customer presentations using MS Office tools.
- CRM software skills.
- Analytical and problem-solving skills.
- Planning, prioritization, and time-management skills.
- Ability to work autonomously and succeed in a fast-paced environment.
- Quality- and detail-oriented approach.
- Teamwork and transparent communication.
- Ability to sit or stand for extended periods, move up to 60 lbs. by hand and 300 lbs. using a hand truck, climb stairs and ladders, and use the visual acuity needed for computers and electronic devices.
Nice To Haves
- Bachelor’s degree in chemistry, engineering, or a related field is preferred.
Responsibilities
- Provide in-depth advice on customer applications to achieve optimal performance.
- Provide consultative support for new installations and equipment calibrations, including remote monitoring and feeding technology.
- Service mechanical installations and ensure the performance and reliability of pumps, piping, chemical feed systems, storage tanks, and connected systems.
- Maintain and develop relationships with customers and key stakeholders alongside the sales account manager.
- Deliver customer technical training as required.
- Identify new business opportunities and transfer sales leads to the sales teams.
- Provide comprehensive customer service reports according to RMC policies using RMC tools.
- Properly maintain company-owned equipment, including tools, instruments, safety equipment, and vehicle.
- Complete administrative requirements, including basic skills and safety training courses.
- Manage inventory and supplies required at customer sites.
- Meet service KPIs, including safety, productivity, and customer satisfaction.
- Ensure conditions for safe operations in accordance with RMC and customer policies and procedures.
- Perform similar or related duties as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
