Field Service Engineer

Nordson Corporation•McCullom Lake, IL

About The Position

Nordson Measurement & Control is seeking an experienced Field Service Engineer to support customers in Illinois, Indiana, and surrounding areas. The employee must reside near a major airport. The role involves installing, maintaining, troubleshooting, and repairing equipment at customer sites, using technical expertise and customer service skills to resolve issues efficiently, minimize downtime, and support customer satisfaction. Frequent travel is required, estimated at 90%, with occasional international travel as needed. The position operates in a dynamic, collaborative environment and works with engineering, technical support, and sales teams. It includes providing customer training and operational guidance, documenting service work, managing tools and spare parts, and following company policies, safety regulations, and industry standards. Work may take place in industrial environments and involve flexible hours, including occasional weekends and holidays.

Requirements

Associate's or Bachelor's degree in Engineering, Electronics, Mechanical Engineering, or military equivalent.
Strong troubleshooting and diagnostic skills.
Knowledge of electrical, mechanical, hydraulic, and pneumatic systems.
Ability to read technical drawings, schematics, and manuals.
Proficiency with Microsoft Office and service management systems.
Valid driver's license and ability to travel extensively.
Ability to lift and carry up to 50 pounds.
Ability to stand, bend, climb, and work in industrial environments for extended periods.
Willingness to travel and work flexible hours, including occasional weekends and holidays.
Ability and willingness to occasionally travel internationally on an as-needed basis.
Must reside near a major airport.

Nice To Haves

Experience in Industrial Technology or a related field.
Two or more years of field service, maintenance, or technical support experience (preferred).
Customer service orientation.
Problem-solving and analytical thinking.
Communication and interpersonal skills.
Time management and organization.
Attention to detail.
Adaptability and flexibility.
Team collaboration.
Military Advanced Electronics School experience.
Capital equipment support experience.

Responsibilities

Install, commission, and configure equipment according to company and customer requirements.
Perform preventive maintenance and inspections to ensure optimal equipment performance.
Diagnose mechanical, electrical, hydraulic, pneumatic, and software-related issues.
Repair and replace defective components and parts.
Respond promptly to service calls and customer support requests.
Document service activities, maintenance records, and repair reports accurately.
Provide technical training and operational guidance to customers and end users.
Collaborate with engineering, technical support, and sales teams to resolve complex issues.
Monitor equipment performance and recommend improvements or upgrades.
Ensure compliance with company policies, safety regulations, and industry standards.
Manage service tools, test equipment, and spare parts inventory.
Travel frequently to customer locations as required.