Field Service Engineer

Rochester Midland Corporation • Houston, TX

6d

About The Position

The Field Service Engineer provides advanced service and consultation for customers’ water-treatment applications. The role involves advanced troubleshooting and optimization while maintaining high quality standards, delivering the company’s value proposition, and supporting recurring business, customer satisfaction, and long-term customer loyalty.

The engineer advises customers on applications, supports new installations and equipment calibrations, and services mechanical installations and related water-treatment systems. The position also maintains customer and stakeholder relationships, provides technical training, identifies business opportunities, prepares service reports, maintains company equipment and site inventory, completes administrative and safety training requirements, and meets service KPIs. Safe operations must follow company and customer policies and procedures.

Requirements

• Minimum of 5 years of water-treatment and/or related industry experience.
• Expert-level knowledge of water-treatment fundamentals, practices, and terminology.
• Excellent presentation, verbal, and written communication skills.
• Deep knowledge of cooling, boiler, wastewater, and food sanitation.
• Proficiency in using monitoring and diagnostic tools.
• Ability to build professional customer presentations using MS Office tools.
• Ability to use CRM software.
• Valid driver’s license.
• Ability to sit or stand for extended periods.
• Capability to move up to 60 lbs. by hand and 300 lbs. using a hand truck.
• Ability to climb stairs and ladders.
• Visual acuity necessary to use computers and electronic devices.

Nice To Haves

• Bachelor’s degree in chemistry, engineering, or a related field preferred.

Responsibilities

• Provide in-depth advice on customer applications to achieve optimal performance.
• Provide consultative support for new installations and equipment calibrations, including remote monitoring and feeding technology.
• Service mechanical installations and support the performance and reliability of pumps, piping, chemical feed systems, storage tanks, and connected systems.
• Maintain and develop relationships with customers and key stakeholders alongside the sales account manager.
• Deliver customer technical training as required.
• Identify new business opportunities and transfer sales leads to the sales teams.
• Prepare comprehensive customer service reports according to company policies using company tools.
• Properly maintain company-owned equipment, including tools, instruments, safety equipment, and vehicle.
• Complete administrative requirements, including basic skills and safety training courses.
• Manage inventory and supplies required at customer sites.
• Meet service KPIs, including safety, productivity, and customer satisfaction.
• Ensure safe operating conditions in accordance with company and customer policies and procedures.
• Perform similar or related duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior